Senior Client Coordinator
8 hours ago
About NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.Link for our page: Link for our website: Contact: Gourav.Roy@niitmts.com9354482536 - share resume on WhatsAppExperience required - 1-3 Years MaxSummaryThis role is a part of the Global Operations team that supports NIIT’s customer(s) to deliver outstanding service(s).Our team mission is to have people grow in a continuous caring and business-efficient environment allowing individuals to grow professionally & ensuring company’s policies are adhered to.We work very closely with the client to achieve the objective of engagement and earn outstanding client satisfaction.The role is responsible for managing and optimizing global learning and development operations, ensuring seamless execution of training programs, events, and leadership initiatives. This includes overseeing session logistics, data analysis, reporting, communication design, and technical solutions to support organizational goals. The position involves collaborating with stakeholders to enhance program visibility, streamline processes, and deliver impactful learning experiences across a global team.Roles And ResponsibilitiesLMS Training and Event managementCreate and manage training events and sessions for the global team, ensuring seamless executionPerform follow-up tasks and cleanup activities for events and sessions to maintain data accuracyGenerate detailed reports to track training progress, attendance, and completion ratesManage participant rosters effectively, ensuring accurate enrollment and trackingMonitor and mark session completions in the LMS to maintain compliance and record-keeping standards.Data Analysis and ReportingMaintain dashboards using LMS data to track training metricsAnalyze post-training feedback via and develop adapt surveys/ templates as neededReport bugs in the participants’ assessment tool to ensure system reliabilityCreate classes and reports for the global team, manage People & Culture Dashboards, and provide visibility into training programsMaintain LMS event dataGenerate monthly reports summarizing key metricsSession coordination and logistics SupportManage nomination processOrganizing conferenceSend outlook invitationsGenerate and share zoom linksAnswer queries and handle activities related to training logistics (accommodations, travel, invitation letters for Visa), including questions for high level stakeholders and participantsCommunication & DesignEdit and redesign existing materialsOversee multilingual training translationsMaintain and update SharePoint contentPreferred skill setsLMS administrationAnalytical skills for creating actionable insightsProject managementExcellent interpersonal and communication skills for global stakeholder interactionFlexibility in handling dynamic processes and challengesAbility to curate engaging materials and maintain contentStrong time management and attention to detailNIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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