IT Technical support Lead

3 weeks ago

New Delhi, India Movate Full time

IT Technical Lead – Global Client Services Location:Hyderabad Experience Required:5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking ahighly motivated and experienced IT Technical Leadto head ourGlobal Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing24/7 global remote IT support . You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce. Key Responsibilities Lead and manage a team of 10 Client Service Technicians providinground-the-clock global IT support , ensuring consistent high performance and continuous skill development. Oversee daily operations includingincident management, escalations, and workflow optimization . Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes. Provide expert troubleshooting foremployee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity . UtilizeServiceNow, Slack, and Google Workspaceto manage operations, track incidents, and monitor team performance. Build and maintainperformance dashboards , analyze key metrics, and present insights to stakeholders. Prepare and deliverweekly/monthly reports and presentationshighlighting team performance, service achievements, and improvement plans. Cultivate strongstakeholder relationships , ensuring client satisfaction and proactive issue resolution. Partner with SMEs and internal IT teams to develop and maintainknowledge base documentationfor team processes and end-user support. Required Skills & Expertise Technical Expertise Active Directory & Google Workspace: Account and access management macOS (mandatory) , Linux & Windows: Endpoint troubleshooting (OS, applications, hardware) Networking & VPN: Connectivity and VPN issue resolution ServiceNow: Incident tracking and reporting Slack & Google Workspace: Team collaboration and productivity tools Dashboarding & Reporting: Metrics creation, analysis, and presentation Knowledge Management: Documentation of processes and technical guides Leadership & Operational Skills Proven ability tolead and develop a 24/7 global IT support team (10+ members) Strong experience inoperational excellence, workflow optimization, and escalation management Excellentstakeholder and client relationship management Proficiency inperformance reporting and data-driven decision making Strategic resourcing and team capability development Eligibility Criteria 3–5 yearsof proven experiencemanaging an IT Support/Client Services team Demonstrated leadership inglobal, round-the-clock IT operations Strong communication, stakeholder engagement, and problem-solving skills Hands-on macOS support experience is mandatory

  • Technical Support Lead

    3 weeks ago

    New Delhi, India ClearTrail Technologies Full time

    Job Title: Technical Operations LeadLocation: Indore, MP (work from office only)Experience: 7–12 YearsShift: 24x7 Rotational ShiftsQualification: B.Tech/B.E. in Computer Science, Information Technology, or a related fieldJob Summary:We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical...

  • Technical Lead

    2 weeks ago

    New Delhi, India DevsTree IT Services Pvt. Ltd. Full time

    Job Title: Tech Lead Experience Required: 7–10 Years Location: AhmedabadAbout the Role: We are looking for a highly skilled and motivated Tech Leadto guide our development teams across diverse technologies. The ideal candidate will have strong technical expertise, leadership qualities, and the ability to architect scalable solutions. As a Tech Lead, you...

  • IT Technical support Lead

    3 weeks ago

    New Delhi, India Movate Full time

    IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • Technical Customer support Lead

    2 weeks ago

    New Delhi, India Canvendor Full time

    #Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: Chennai Experience: 5+ Years Notice period: Immediate to 1 Week Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes •...

  • Technical Customer support Lead

    3 weeks ago

    New Delhi, India Canvendor Full time

    #Urgent_Opening_forCanvendor#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |Location: Chennai Experience: 5+ Years Notice period: Immediate to 1 Week Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA #Key_Requirements :• Self-motivated and proactive, with a strong sense of ownership and a passion for improving...

  • Technical Customer Support Lead

    2 weeks ago

    New Delhi, India Canvendor Full time

    Job Title : Technical Customer Support Lead Years of Experience:5+ Years Location : Chennai Work Mode:Hybrid working arrangement Domain:Automotive, Mobility and Vehicle insights Skills Required :SaasBased product based, Data Analysis,SQL , Advanced Excel, JQL, Invoicing, Internal and External documentation, Customer support management experience,SLA ,...

  • Technical Support Representative – Voice

    2 weeks ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135Role & responsibilities:• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.• Walks customers through common phone hardware and...

  • Technical Lead

    3 weeks ago

    New Delhi, India Amura Health Full time

    Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain.Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and...

  • TECHNICAL SUPPORT LEAD

    2 weeks ago

    Delhi, Delhi, India Startologic Technologies Full time ₹ 24,00,000 - ₹ 48,00,000 per year

    Job Summary:Startologic Technologies is seeking a proactive, technically skilled, and client-focused Technical Support Lead to join our team of excellence. If you're passionate about delivering top quality support and ready to take on dynamic challenges in the electronic security field, this is the opportunity for you. As a key player in our team, you will...

  • Technical Solution Manager

    3 days ago

    New Delhi, India Neurones IT Asia Full time

    We are hiring a Technical Solution Manager for one of our valued clients. The position includes the following key responsibilities:You will be responsible for- Orchestrating delivery across multiple development teams, working for múltiple geographies. - Promoting alignment between Product and Tech teams, ensuring alignment is kept through all phases of the...