MSP Account Administrator
3 weeks ago
As a Managed Service Provider (MSP) Administrator you will be part of a dynamic & rapidly growing organization. You will be assigned to a specific MSP client and supporting the staff in other roles that might be needed. You will be responsible for assisting in all aspects of the end to end contingent labor hiring process for client users, utilizing a Vendor Management System (VMS).
We are looking for a self-motivated individual who thrives in a fast paced environment and has a passion for customer service.
Job Description:
- Develop relationships with client users across the business (Hiring managers, finance, HR, purchasing) to thoroughly understand the client, their culture, and their needs
- Establish partnerships with the participating suppliers
- Utilize VMS application, facilitate and manage the end to end contingent labor process through: Review, validation and distribution of the requisitions to participating suppliers
- Screening resumes for skill set and qualifications, availability and rate alignment to position requirements
- Shortlist qualified candidates for client consideration
- Coordination & completion of the interview process, including feedback gathering
- Overseeing the on-boarding process & uploading of documentation
- Oversee time entry and approval processes
- Work with Hiring Managers to revise, update, or accurately describe the job orders posted in the VMS
- Act as the liaison between client and supplier partners to administer contingent worker hiring processes while ensuring client satisfaction
- Other duties as assigned by management
Required Skills:
Knowledge of:
- Staffing Industry standard practices and familiar with Vendor Management Systems - Recruiting and/or HR systems
- Proficient use of Microsoft Office products, including Excel, Word, PowerPoint, Teams, and Outlook
- Provide excellent customer service while being an effective communicator
- High Multi-Tasking and demonstration of proper time management
- Problem-solving mindset, providing solutions and recommendations in project work and with internal and external stakeholders
- Works independently and within team or collaborative settings
- Professionalism in work productivity and behaviors
- Detail oriented with a can-do attitude
- Operates with a sense of urgency, speed, and responsive to stakeholder communications
Required Experience & Education:
- 5+ years of Staffing, Managed Service Provider or related experience
- Associates degree or equivalent combination of education and experience
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