Senior Solutions Engineer

5 days ago

New Delhi, India QualityKiosk Technologies Full time

Job Title:Level 2 Engineer – Dynatrace Configuration & Administration (24×7 Operations)Work Location:Navi Mumbai (Work from Office / Client Location – No Hybrid) Experience:2–4 Years in Dynatrace Administration Shift:Rotational (24×7)Role Overview: The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams.Key Responsibilities: Dynatrace Managed Administration and configuration Configure and maintain dashboards, tagging, synthetic monitors, and business transactions Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts Implement custom metrics, health checks, and ensure full application and infrastructure coverage Perform OneAgent upgrades and Cluster Node upgrades Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management Set up RUM (Real User Monitoring) for applications Troubleshoot issues, perform log analysis, and drive resolution to closure Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification Work with Dynatrace Support to raise and track tickets from creation to closure Manage incidents, service requests, change requests, and problem records Participate in application and platform changes, validating Dynatrace coverage post-deployment Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues Collaborate with cross-functional teams for monitoring enablement Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements Identify training gaps and highlight training requirements to Team Lead and Management Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting Ensure adherence to best practices for performance monitoringGood to Have: Shell scripting and Python automation experience Experience creating custom monitoring solutions using Dynatrace extensionsSoft Skills: Strong analytical and problem-solving abilities Excellent communication and documentation skills Ability to work independently and in a collaborative team environmentEducational Qualification: Bachelor’s degree or Diploma in Computer Science, IT, or related fields

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