Travel Consultant

4 days ago

Ahmedabad, India Technomine Full time

Join Technomine as a Galileo Ticketing Expert

Location: CG road, Ahmedabad

Working Hours: Full time (Out of Hours Shifts) –02:00 AM to 11:00 AM IST

10:00 PM to 7:00 AM IST

Department: Customer Support / Operations


Why Technomine?


At Technomine, we don’t just offer jobs – we build careers. With a strong legacy of growth, innovation, and people-first values.


This is your chance to be part of a company that values diversity, celebrates achievements, and provides opportunities to grow alongside a passionate, award-winning team.


Key Responsibilities

  • Flight Scheduling and Management
  • Monitor and update flight schedules to ensure accuracy.
  • Rebook flights as needed, managing any last-minute changes and cancellations.
  • Liaise with airlines and partners to confirm bookings and resolve flight-related issues.

Customer Support and Communication

  • Provide timely responses to customer inquiries received during out-of-hours periods.
  • Manage and resolve customer issues effectively, ensuring a seamless experience.
  • Keep customers informed of any changes to their travel plans in a clear and courteous manner.

Administrative Tasks

  • Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
  • Maintain accurate documentation of all customer interactions and transactions.
  • Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.

Problem Resolution

  • Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
  • Escalate complex issues to daytime teams where necessary, providing clear handover notes.


Summary

  • Back Office Administration
  • CRM internal communication
  • Customer service engagement
  • Airline communications
  • Supplier Communication


Essential Skills

  • Expertise in Global Distribution System (GDS), specifically Galileo, for managing support and travel requirements.
  • PCC Management (Pseudo City Code).
  • Proficient in PNR (Passenger Name Record) creation and pricing.
  • Skilled in administering schedule changes efficiently.
  • Additional knowledge of Amadeus or other airline booking systems is an advantage.
  • Experience in handling flight rebooking's and travel logistics.
  • Ability to work autonomously with minimal supervision, especially during out-of-hours periods.

Advanced GDS (Galileo) Skills:

  • Basic ticketing operations.
  • Re-issuing tickets.
  • Re-pricing ticketed/unticketed PNRs.
  • Handling date changes for ticketed/unticketed bookings.
  • Managing flight changes for ticketed/unticketed bookings.
  • Performing name changes on reservations.
  • Processing upgrades for ticketed/unticketed bookings.
  • Re-routing ticketed PNRs.
  • Voiding tickets.
  • Requesting refunds for canceled bookings.

5 days working

Location: CG road Ahmedabad

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