Zoho CRM Developer

4 weeks ago


Gurugram, India Ladder of Changes Full time

Job Summary:


We are seeking an experienced Zoho CRM developer cum Implementor to join our team. The ideal candidate will be responsible for implementing, customizing, and optimizing the Zoho CRM platform to meet our business needs. This role involves working closely with various departments to ensure that the CRM system supports our sales, marketing, and customer service operations effectively.


Key Responsibilities:


- Implementation & Configuration:

- Lead the deployment and configuration of Zoho CRM systems.

- Customize Zoho CRM modules (Leads, Contacts, Accounts, Opportunities, etc.) to align with business requirements.

- Develop and implement CRM workflows, automation, and integrations with other business systems.


- *Customization & Development:*

- Customize CRM fields, page layouts, and record types.

- Develop custom functions, scripts, and Zoho Deluge code to enhance CRM capabilities.

- Integrate Zoho CRM with other Zoho applications and third-party tools.


- *Training & Support:*

- Provide training sessions and user documentation to ensure effective adoption of the CRM system.

- Offer ongoing support and troubleshooting for CRM users.

- Conduct regular system audits to ensure data integrity and system performance.


- *Business Analysis & Optimization:*

- Collaborate with stakeholders to gather requirements and translate them into technical specifications.

- Analyze and improve CRM workflows to enhance user productivity and data accuracy.

- Monitor CRM usage and generate reports to track key performance indicators (KPIs).


- *Project Management:*

- Manage CRM implementation projects, ensuring timely delivery and within budget.

- Coordinate with internal teams and external vendors to ensure project success.


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