TQM - KPI Specialist

2 hours ago

Pune, India Tata Technologies Full time

JOB TITLE: TQM - KPI SpecialistJob Location: PuneExperience: 4-10 yrsJob Description: POSITION SUMMARYWe are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.JOB REQUIREMENTS: TQM - KPI Specialist EDUCATION: Bachelor’s degree in mechanical engineering with work experience Exhaust Aftertreatment System.REQUIREMENTS:Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support.Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies.Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949.Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.).Strong communication and stakeholder engagement skills in a virtual/global team setup.Responsibilities: KPI Monitoring & TQM Support Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints).Develop digital dashboards and tools for real-time KPI visualization across regions.Coordinate with regional quality leaders to align on global KPI standards and thresholds.RCA / 8D Problem Solving Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues.Train and coach virtual teams in problem-solving methodologies.Ensure timely closure and documentation of 8D reports with clear action tracking.Virtual Engineering Quality Support Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc.Act as a quality SME to support virtual development teams in eliminating defects at source.Maintain alignment with global engineering standards, quality gates, and release protocols.Quality Systems & Initiatives Drive continuous improvement initiatives in alignment with TQM principles.Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics).Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system.Stakeholder Collaboration Engage with cross-functional stakeholders across geographies to ensure consistent quality culture.Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues.Prepare and present global dashboards to senior management during quality review forums.

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