Wipro - Senior Manager/Assistant Vice President - Trust & Safety

2 months ago

Bengaluru, India Wipro Limited Full time

Senior Manager/Assistant Vice President-Trust & Safety based at Hyderabad & Bangalore


Responsibilities to include but not be limited to the following:

- Responsible for leading a large muti faceted team.

- Effectively manage and mentor a team responsible for diverse workflows and global stakeholders.

- Drive accountability within the teams to meet performance goals and ensure program standards are met on a week-over-week basis.

- Assess and prioritize the top-quality issues affecting the teams in across all decision-making channels.

- Partner with internal and external stakeholders to build scalable operations.

- Optimize program operations with a focus on process management, key strategic initiatives and bring ideas with tangible actions to improve the business and performance.

- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.

- Able to clearly outline current performance drivers and actions to improve.

- Responsible for managing the client communication and leading all business review - WBRs and MBRs.

Recommended Qualifications:

- Should have a minimum of 15+ years of diverse experience in scalable operations environment ideally with experience in managing internal and external (3rd party vendor partners) stakeholders to drive results.

- Strong critical and analytical thinking with an entrepreneurial and proactive mind-set.

- Customer outcome and insight focus experience.

- Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices.

- Exceptional communication and presentation skills able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions.

- Ability to effectively prioritize tasks and manage time, even under high- pressure situations.

- Fluency and excellent communication skills in English.

- Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level.

- Should have experience in Trust & Safety & Content Moderation Operation.

(ref:iimjobs.com)

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