Dow - Senior Business Process Specialist

2 weeks ago

Navi Mumbai, India Dow Chemical International Pvt Ltd Full time

Job the Role:


- Dow's Integrated Supply Chain (ISC) & Improve & Scale Digital Solutions team drives value creation by enabling and supporting processes and system capabilities essential to our businesses, customers, and employees. We are looking for a Business Process Specialist to join our team in Mumbai.


- In this role, you will collaborate with global and regional peers to deliver optimal solutions for supply chain operations, aligning them with our design principles. Acting as a subject matter expert, you will provide in-depth functional and user expertise for systems, technologies, and processes utilized by Customer Service, Business Planning, Logistics, and Site Logistics.


- Your responsibilities will include ensuring compliance with regulatory standards, delivering training, supporting operational processes, and fostering continuous improvement to enhance strategic solutions and drive business results.


Key Responsibilities:


1. Process & System Expertise:


- Develop a deep understanding of work processes, systems (SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, data, and metrics.


- Provide insights into resolving issues, functionality explanations, and work process requirements gathering.


- Ensure seamless knowledge transfer and consistency in process application.


2. Collaboration & Cross-functional Support:


- Interface with peer organizations and adjacent process teams for corporate initiatives and projects.


- Support activities such as requirements gathering, evaluation, testing, data migration, and implementation.


- Drive collaboration across ISC and Information Systems organizations.


3. Training & Knowledge Transfer:


- Develop and deliver training programs to ensure robust knowledge transfer and mentoring.


- Facilitate coaching and support at all levels of the organization.


4. Continuous Improvement & Monitoring:


- Monitor performance to ensure alignment between promised and delivered value.


- Identify gaps in global capabilities and leverage emerging technologies to enhance Education: Bachelor's degree in Engineering or Science is required.


- Experience: Minimum of 3 years in supply chain, customer service, or improvement roles.


Technical Skills:


- Advanced proficiency in Excel, Power BI, and PowerPoint.


- Experience working with large datasets from multiple sources.


- Proficiency in data visualization tools and techniques.


Soft Skills:


- Strong verbal and written communication skills.


- Critical thinking, digital mindset, and collaborative nature.


- Strong project management and process discipline.


Preferred Skills:


- Experience in delivering training programs.


- Familiarity with global operations and adaptability to support alternate time zones (North America, EMEAI, LAA, and APAC).


Additional Information:


- Relocation support is not provided for this role.


If you are passionate about supply chain innovation, thrive in collaborative environments, and are ready to contribute to a dynamic team delivering impactful digital solutions, we encourage you to apply.

(ref:iimjobs.com)

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