Intertec Systems

2 days ago


Navi Mumbai, India Intertec Systems Full time

Description :Skills :- Microsoft Office, Active Directory, exchange online, service now, DHCP/DNS/VPN/IP/TCP, MS 900, AZ 900, teams administration.Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related :- Serve as the first line of support for end-user technical issues via phone, email, or ticketing system.- Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.- Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions).- Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration).- Escalate complex issues to appropriate teams while maintaining ownership until resolution.- Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool.- Educate users on best practices and self-service tools.- Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.Mandatory :- 3 years of experience in a Service Desk or IT Support role.- Strong knowledge of Microsoft Office 365 suite and admin portal.- Familiarity with Active Directory, Exchange Online, and Teams administration.- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).- Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus).- Excellent communication and interpersonal skills.- Ability to multitask and prioritize in a fast-paced environment.- Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus. (ref:hirist.tech)


  • Intertec Systems

    2 days ago


    Navi Mumbai, India Intertec Systems Full time

    Description :Skills : Office 365 Administration, Exchange Online, Active Directory, SharePoint Online, Teams Administration, one drive, M365, ITIL.Certifications :- Certifications in Microsoft Office 365 Administration or related fields.- Experience with scripting languages (e.g., PowerShell).- Knowledge of cloud computing and virtualization...

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    Navi Mumbai, India Intertec Systems Full time

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    2 weeks ago


    Navi Mumbai, Mumbai, India Intertec Systems Full time

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    4 hours ago


    Navi Mumbai, Mumbai, India Intertec Systems Full time

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