Assistant Manager- Customer service

1 day ago


Pune, India Mantras2Success.com Full time

Experience: 2+ years

Salary: Up to 8 LPA

Industry: B2B e-commerce

Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese


Benefits:

5 Days Working

Medical Insurance


Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.


Key Responsibilities:

  • Providing prompt, frictionless, consistent and delightful customer service
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Identifying root causes of customer issues, and areas for improvement and providing valuable feedback to business and development teams.
  • Assisting with customer communication during critical launches and support events.
  • Maintaining and improving NPS/CSAT.


Preferred Qualifications:

  • 2-4 years of experience in customer support in a fast-paced support environment
  • Experience with B2B-focused companies
  • Experience in technical support


Who can apply:

  • Bachelor’s Degree in any field
  • Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
  • 6+ months of experience in customer-facing roles in a fast-paced environment
  • Computer literacy with experience using Windows/MS Office , Excel, and CRM management
  • Demonstrated advanced English/Regional language proficiency, both written and spoken
  • Exceptional soft skills, empathy, listening ability, high ownership and customer orientation


Client profile:

The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa.

Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform.

This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.


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