Sales Operations Specialist

2 days ago

New Delhi, India Frido Full time

Job Description – Sales Operations (After-Sales Specialist)About the RoleWe are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins.Key ResponsibilitiesOrder & Fulfillment Management Oversee order lifecycle: confirmation, dispatch, delivery, and closure. Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA. Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.Customer Escalations & Resolutions Act as escalation point for refunds, replacements, chargebacks, and disputes.  Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations. Collaborate with the customer service team to standardize response protocols.Refunds, Exchanges & Finance Coordination Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts. Track and reconcile refund/exchange data for accuracy.Process Control & Reporting Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores. Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements. Ensure compliance with warranty/return policies and document exception approvals.Cross-Functional Collaboration Work closely with Sales for smooth handover of orders to after-sales. Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re dispatches.Qualifications & Skills Graduate/Postgraduate with 2–3 years’ experience in After-Sales / Sales Ops / Customer Service Backend. Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik). Strong analytical & Excel/Google Sheets skills for dashboards and reporting.  Excellent problem-solving and coordination skills with ability to manage high pressure escalations. Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.Interested candidate can share their resume to sanobar.s@myfrido.com

  • Sales Specialist

    4 days ago

    New Delhi, India WealthNSURE Full time

    Company DescriptionWealthNSURE is a leading B2B insurance advisor dedicated to empowering businesses with smart, reliable, and future-ready insurance solutions. By working closely with corporate clients, WealthNSURE assesses risk, designs comprehensive coverage strategies, and ensures long-term protection for both assets and people. Our consultative,...

  • Inside Sales Specialist

    4 days ago

    New Delhi, India Movate Full time

    Job title:Inside Sales Specialist Work Location:Chennai-Ambattur Experience:3-7 YearsExpectations: Key task will be to focus on managing end to end Inside Sales/Lead Gen operations Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the...

  • Inside Sales Specialist

    2 weeks ago

    New Delhi, India Movate Full time

    Job title: Inside Sales SpecialistWork Location: Chennai-AmbatturExperience: 3-7 YearsExpectations:- Key task will be to focus on managing end to end Inside Sales/Lead Gen operations - Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the...

  • Sales Operations Specialist

    4 days ago

    New Delhi, India Riviera Partners Full time

    Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team. In this role, you will support a wide range of operational processes that ensure our business runs efficiently and our teams are equipped for success. You’ll work heavily inside Salesforce, support audit and reporting workflows, and assist with special projects...

  • Projects and Sales Operation Specialist

    1 week ago

    New Delhi, India TechPay.ai Full time

    About TechPay.ai:TechPay.ai is revolutionizing technology access for businesses and consumers through AI-powered Services as a Software platform. Our mission is to bridge the technology divide by enabling embedded finance, AI tools and best in class consulting services and technology services across the global south of the world. We empower our customers to...

  • Sales operations specialist

    3 days ago

    Delhi, India Riviera Partners Full time

    Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team. In this role, you will support a wide range of operational processes that ensure our business runs efficiently and our teams are equipped for success. You’ll work heavily inside Salesforce, support audit and reporting workflows, and assist with special projects...

  • Sales Operations Specialist

    4 days ago

    Delhi, India Riviera Partners Full time

    Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team. In this role, you will support a wide range of operational processes that ensure our business runs efficiently and our teams are equipped for success. You’ll work heavily inside Salesforce, support audit and reporting workflows, and assist with special projects...

  • Sales operations specialist

    4 days ago

    Delhi, India Riviera Partners Full time

    Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team. In this role, you will support a wide range of operational processes that ensure our business runs efficiently and our teams are equipped for success. You’ll work heavily inside Salesforce, support audit and reporting workflows, and assist with special projects...

  • Sales Operations Specialist

    3 days ago

    Delhi, India Riviera Partners Full time

    Riviera is seeking a Sales Operations Specialist to join our dynamic Business Operations team. In this role, you will support a wide range of operational processes that ensure our business runs efficiently and our teams are equipped for success. You’ll work heavily inside Salesforce, support audit and reporting workflows, and assist with special projects...

  • Sales Specialist, VP

    2 days ago

    new delhi, India Deutsche Bank Full time

    Job Description:Job Title: Sales Specialist, VPLocation: New Delhi, IndiaRole DescriptionThe Sales Specialist works with the Lead Salesperson to meet agreed sales and revenue targets. The Sales Specialist will generate detailed client / product knowledge, market knowledge and cultivate client relationships in order to generate sales opportunities.The Sales...