Oracle HCM Suppport

Job Description –

As our IT HR Support Specialist, you will:

• Provide technical support for HR systems, mainly Oracle HCM.
• Troubleshoot and resolve system issues reported by HR team members and end users, ensuring timely and effective resolution.
• Collaborate with HR and IT teams to ensure seamless integration and functionality of all HR systems.
• Assist in the implementation, configuration, and testing of new system features, upgrades, and patches.
• Conduct user training sessions when new functionality is launched and develop support materials, including manuals and troubleshooting guides.
• Provide training of system-specific questions to IT HR team members.
• Monitor system performance, identify potential problems, and proactively recommend solutions or improvements.
• Ensure data integrity and security by regularly auditing system data, managing user permissions, and following compliance protocols.
• Work with external vendors and service providers to manage system updates and resolve technical issues.

To contribute to this role, we see that you have:

• Bachelor’s degree in information technology, Business, or a related field.
• Proven experience in HR systems administration, preferably with Oracle Fusion HCM.
• Strong understanding of HR processes and workflows
• Excellent troubleshooting skills with the ability to resolve technical issues effectively and efficiently.
• Familiarity with data security, compliance, and audit practices in HR systems.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Ability to work both independently and as part of a cross-functional team.
• Experience with system implementation, testing, and user training is a plus.