Amazon Connect Integration Architect

2 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant – Amazon Connect Integration Architect

In this role, We are looking for experienced candidate in the field of Information and Technology with hands-on experience in Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

Eligibility Criteria :

  • Experience in IT industry, with focus on Contact Center technologies
  • Experience in designing and implementing Amazon Connect solutions.
  • Should have performed at least 6 Amazon Connect migrations (high / medium complexity)
  • Strong understanding of Amazon Connect and AWS eco system constituting Cognitive CX.
  • Strong understanding with telephony systems and VoIP technologies
  • Expertise in design and implementation of Call back, IVR, routing strategies, CRM integration.
  • Expertise in designing and implementing conversational interfaces using Amazon Lex.
  • Expertise in integration methodologies, Eg: API based, message queues, and middleware.
  • Expertise in building Chat Applications using Amazon Connect Chat and Amazon Lex.
  • Experience in integrating social and other digital media channelswith Amazon Connect chat.
  • Experience in implementing outbound campaigns, proactive notifications with Amazon Connect and other services like Pinpoint, SNS and SES.
  • Experience in creating custom Agent Desktop, Agent Assist solutions, Agent workspace
  • Experience in creating custom Amazon Connect reports and dashboards with QuickSight.
  • Experience in implementing use cases of Amazon Connect Contact Lens, Cases, Tasks, Optimization, Wisdom, Amazon Q in Connect, Voice ID, Connect Data lake etc
  • Know-how of Generative AI solutions using Amazon Connect is preferred.
  • Know-how of AWS CCI solutions is preferred.
  • Experience in DevOps is preferred.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Good at MS PowerPoint and Excel

Responsibilities

  • Design and build features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.
  • Create Proof of Concept for new features released with Amazon Connect
  • Create prototypes / build demos for business scenarios using
  • Amazon Connect features such as Agent workspace, Cases, Tasks, Contact lens, Wisdom, Optimization, Amazon Q in Connect, Voice ID, Amazon Lex and services that are part of Cognitive CX for End to End workflows for industry and vertical requirements.
  • AWS CCI solutions and AWS services part of Cognitive CX.
  • Amazon Connect integrations with CRM / ticketing tools / 3rd party applications etc
  • Amazon Connect based automations / accelerators
  • Help presales teams in responding to RFP / RFQ / RFI, through Amazon Connect expert inputs related to Amazon Connect solution / design considerations, transformation solutions, architectures, usage pricing, implementation / support pricing, answering customer questionnaire, preparing questionnaires seeking clarity on customer expectations.
  • Keep updated on latest developments in CCaaS platforms with focus on Amazon Connect
  • Create Point of views around Amazon Connect and other CCaaS platforms such as Genesys etc

Qualifications we seek in you Minimum Qualifications / Skills

  • BE/BTECH/MCA
  • Must have proven record of service improvements and excellent customer relationship management.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Amazon Connect Integration Architect

    2 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Amazon Connect Integration Architect

    21 hours ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Amazon Connect Integration Architect

    21 hours ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Amazon Connect Integration Architect

    2 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Senior Principal Consultant – Amazon Connect Integration Architect

    4 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Account Manager, Amazon Business Advisory

    3 months ago

    Gurugram, India Amazon Full time

    DESCRIPTIONAre you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you.Amazon Seller Services is an important division of Amazon Inc., a multi-national...

  • Aws Connect

    2 weeks ago

    Gurugram, Haryana, India Virtusa Full time

    1. At least 8+ years of AWS cloud experience. 2. Must have experience in working and implementing Amazon Connect Agent Workspace for contact centers. 4. Should have knowledge on Natural language processing (NLP) is mandatory. 5. Should be capable of writing Cloud formation templates. 6. Experience developing solutions and passion for getting hands dirty with...

  • Amazon Looking for IT Support Associate II at Gurgaon, Haryana, India

    4 weeks ago

    Gurugram, India Amazon Full time

    Description At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company...

  • Integration Architect

    2 weeks ago

    Gurugram, India Jitterbit Full time

    Job DescriptionOur search Do you want to work for one of the world’s most innovative companies dedicated to driving digital transformation across the globe? Are you looking to develop your skill set with potential for career growth? We are looking for an Integration ArchitectTo be successful in this role, you must be able to work in a quick paced...

  • Integration Architect

    2 weeks ago

    Gurugram, Haryana, India Jitterbit Full time

    **Company Description** Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey....

  • Principal Software Engineer, Advertising Trust

    14 hours ago

    Gurugram, India Amazon Full time

    Description At Amazon, Principal Engineers are both visionary leaders and hands-on builders. As Amazon’s most senior individual contributors, Principal Engineers work on our hardest problems. Advertising Trust is at the center of Amazon’s Ads business and is rapidly growing in scope and complexity. We’re in the midst of refactoring, scaling and...

  • Integration Solution Architect

    4 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary Purpose:The Integration Solution Architect works with stakeholders to translate functional and non-functional requirements into integration interfaces and implementations. The Architect will be responsible for developing solutions for fit and scalability, while ensuring that they conform to long-term strategic priorities.The...

  • Integration Solution Architect

    4 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary Purpose:The Integration Solution Architect works with stakeholders to translate functional and non-functional requirements into integration interfaces and implementations. The Architect will be responsible for developing solutions for fit and scalability, while ensuring that they conform to long-term strategic priorities.The...

  • Integration Solution Architect

    4 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary Purpose: The Integration Solution Architect works with stakeholders to translate functional and non-functional requirements into integration interfaces and implementations. The Architect will be responsible for developing solutions for fit and scalability, while ensuring that they conform to long-term strategic priorities. The...

  • Principal Consultant – Release Manager

    4 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger...

  • Software Engineering Leader

    2 weeks ago

    Gurugram, India Amazon Full time

    Description Are you interested in building high-performance, globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top engineering talent get you charged up? If so, we have the opportunity for you in FinTech! Key job...

  • Wattmonk Technologies

    1 month ago

    Gurugram, India Wattmonk Technologies Pvt. Ltd. Full time

    Role : Software Solution ArchitectJob Responsibilities :- Define, design, and deliver ML architecture patterns operable in native and hybrid cloud architectures.- Research, analyze, recommend, and select technical approaches to address challenging development and data integration problems related to ML model training and deployment in enterprise...

  • Integration Architect

    2 weeks ago

    Gurugram, Haryana, India STREAMS Solutions Full time

    **Job Category**:Technical**Job Type**:Full Time**Job Location**:Gurugram**Qualifications**: - 12-15 years of experience in architecture, installation, analysis, design, development, and implementation of solutions in Enterprise Integration space using Dell Boomi or other integration products (MuleSoft, etc.) **Skills**: - In-depth hands-on experience in...

  • Technical Architect

    3 months ago

    Gurugram, India AXA Group Full time

    Technical Architect – Salesforce Platform Bangalore/Gurugram, India We are looking for a seasoned Technical Salesforce Platform Architect with expertise in design thinking, DevOps, CI/CD, Azure, API Integration, Data Streaming, and an effective background in commercial insurance. As a Technical Salesforce Platform Architect, you will lead the design...

  • Enterprise Architect

    4 weeks ago

    Gurugram, India Xebia Full time

    Enterprise ArchitectPerson will be responsible for defining, maintaining, and improving the architecture of enterprise-level systems. This role requires a deep understanding of Java EE, cloud technologies, cross-cutting concerns, and new architectural patterns. The Enterprise Architect will work closely with stakeholders to ensure the technical direction...