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Client Relations Specialist

4 months ago

Gurugram, India Grand View Consulting Full time

Job Overview:

As a Real Estate Calling Agent, your primary responsibility will be to proactively reach out to potential clients, nurture leads, and schedule appointments for our real estate agents. You will play a crucial role in building and maintaining relationships with clients through effective communication and rapport-building techniques over the phone. Your goal is to identify qualified leads and facilitate their transition into successful real estate transactions.


Responsibilities:

  • Outbound Calling: Conduct proactive outbound calls to leads generated through various sources such as marketing campaigns, referrals, and database management systems.
  • Lead Qualification: Engage in conversations with potential clients to assess their real estate needs, determine their level of interest and motivation, and qualify them as viable leads.
  • Relationship Building: Establish rapport and build trust with clients by actively listening to their requirements, addressing their concerns, and providing relevant information about available properties and market trends.
  • Appointment Setting: Schedule appointments for real estate agents to meet with qualified leads based on their preferences and availability.
  • Follow-Up: Maintain regular follow-up communication with leads to nurture relationships, provide updates on new listings, and address any questions or objections they may have.
  • Database Management: Enter accurate and detailed information into the customer relationship management (CRM) system, ensuring all interactions and lead status updates are properly documented.
  • Collaboration: Coordinate with the real estate sales team to ensure seamless handoffs of qualified leads and facilitate a smooth transition from lead generation to conversion.


Requirements:

  • Excellent Communication Skills: Proficient verbal communication skills with the ability to engage clients in meaningful conversations and articulate information clearly and persuasively.
  • Customer Service Orientation: Strong customer service orientation with a focus on providing exceptional client experiences and building long-term relationships.
  • Sales Acumen: Basic understanding of sales principles and techniques, with the ability to identify opportunities, overcome objections, and close appointments.
  • Organizational Skills: Effective time management and organizational skills to prioritize tasks, follow up with leads promptly, and manage a high volume of calls efficiently.
  • Player: Collaborative mindset with the ability to work effectively as part of a team, supporting colleagues and contributing to collective goals.
  • Real Estate Knowledge: Familiarity with basic real estate terminology, market trends, and property types is advantageous but not required.