Key Account Manager

3 weeks ago

Bengaluru, India e-Hireo Full time

JOB DESCRIPTION Experience : 3 - 6 Yrs Location : Bengaluru Designation : KAM Generalist About Company: This retail intelligence platform helps brands and businesses streamline their sales and distribution processes through advanced technology solutions. By leveraging data analytics, automation, and mobile-first tools, it enables companies to gain real-time visibility into retail operations, improve field efficiency, and drive growth. Widely used by FMCG and consumer brands, the platform plays a crucial role in transforming traditional retail ecosystems into data-driven, agile networks. Your Duties: ● Be the Batman for the Strategic Accounts: Think of these Key Customers as the Citizens of Gotham. You will be responsible for their safety (Account Health) & growth (Account growth). You’ll be working with a team of Sales heroes who’re champions in their respective regions but unlike them, you’ll need to look at the Account from a Global lens and figure out which direction we should be heading for. You’ll need to actively seek out opportunities for growth and de-risk threats before they can even arise. Also, just like Batman, you’ll occasionally need to don your Batsuit for the customary ass-kicking so choose your battles well Whether it is fighting for the rights of your citizens internally or talking to an angry one - you might be required to do so as and when the need arrives. ● Build customer rapports like no one else can pull off: Keep in constant contact with all major stakeholders at the client's end (both business and functional teams) through weekly, monthly, and quarterly meetups and reviews. ● Create jaw-dropping insights: Be your customers' advocate, leveraging insights to propose innovative route to market strategies that drive the desired goals. ● Master the art of upselling and cross-selling: Create opportunities with customers by understanding their business challenges and goals, all aligned with the route-to-market objectives. ● Requirement gathering in a way that nothing is left out: Dive deep into customer expectations, analyze thoroughly, and create compelling BRDs. ● Be the finest collaborator: Work closely with all internal departments throughout the entire process to ensure faster go-lives and execution of new initiatives for customers. ● The Superpowers that Matter: Passionate about taking ownership of work and getting a kick out of sales, understanding the importance of numbers, and being target-oriented (If you can sell the idea of flying to a bird, you are the one). A data-driven mindset is vital, with a keen interest in analyzing data to derive valuable insights that benefit customers. Clarity of thought, excellent communication, and articulation skills. Prior experience working in the consulting space in retail/FMCG in emerging markets would be a significant advantage.

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