Managing Director – Head of Global Service Centre, India

1 week ago

Pune, India The Edge Partnership - The Edge in Asia Full time

We are exclusively hiring for the Managing Director of a developing GSC/GCC in India. This is a challenging role for an innovative GCC leader, well versed in managing GCCs undergoing exponential growth while managing a transformational agenda aligned with the broader global organisation. This role will be best suited to a leader who has grown a GCC to less than 3000 people in a short period of time, while demonstrating the ability to establish process improvements and cost efficiencies for the group as the site grows. This individual will play a crucial role in driving operational excellence across service delivery teams, while also building and managing the service delivery infrastructure to ensure high-quality service is aligned with client expectations.


Some of the key responsibilities will include:

  • Collaborating closely with global delivery and Operational Excellence leadership to develop and implement a robust service delivery model, ensuring optimization and standardization across all product and service lines.
  • Drive continuous quality and cost improvement efforts to enhance service delivery and customer experience.
  • Develop strategies to optimize the service delivery model, seeking opportunities for synergies and efficiencies across the various services delivered.
  • Partner with Regional and Country Managing Directors to ensure smooth migration of work and seamless handoff between in-market and global delivery teams.
  • Engage with clients to address service quality issues and lead the resolution of escalations in a timely manner.
  • Lead the Delivery Leadership team and promote a culture of continuous improvement and innovation, fostering high performance and collaboration across teams.


To be eligible for this role you will require:

  • Extensive experience in a similar service delivery leadership role
  • Demonstrated expertise in managing large, multi-jurisdictional service delivery operations and teams.
  • Strong knowledge of service delivery models and a proven track record of driving operational excellence and process improvement.
  • Excellent communication, stakeholder management, and customer engagement skills.
  • Strong business acumen and experience in managing P&L and budgeting for a high-volume service business.


Please email your cv directly in word format to guy@theedgepartnership.com


Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 7 business days, we regret to inform you that your application for this position was unsuccessful.

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