ServiceNow Solutions Architect

4 weeks ago

Bengaluru, India Movate Full time

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.


The ServiceNow Solution Architect will be responsible for designing and delivering scalable, effective ServiceNow solutions that align with client-specific needs across HR, Finance, and CSM functions.


Key Responsibilities:


Solution Design:

  • Lead the architecture and design of ServiceNow solutions for HR Service Delivery, Financial Management, and Customer Service Management (CSM).
  • Leverage extensive platform experience to assist clients to develop their ESM journey, minimizing technical debt.
  • Ownership of proposal responses to RFPs, articulating customer requirements and positioning Movate’s ServiceNow solutions effectively to create compelling, client-focused proposals.
  • Partner with ServiceNow for solution reviews, licensing, to ensure optimal solution, alignment with customer’s requirements & industry best practices.
  • Partner with sales & delivery teams to support client needs assessment, proposals, and solution demonstrations.


Client Engagement

  • Collaborate with clients to define their requirements and design solutions that meet both immediate and long-term business objectives.
  • Act as a trusted advisor, providing strategic recommendations on ServiceNow functionalities and enhancements to improve and automate HR, Finance, and CSM workflows.
  • Lead client workshops and presentations to align solutions with business goals.


Practice Building

  • Collaborate with Movate Propel Labs to develop and maintain IPs and industry specific solutions, and advance Movate’s offerings.
  • Build and update a repository of accelerators, templates, and solution enablers that enhance delivery speed and quality of ServiceNow engagements.
  • Identify opportunities to expand ServiceNow offerings within existing accounts by showcasing solutions in HR, Finance, and CSM.


Solution Excellence

  • Maintain golden template & best practices documentation for ServiceNow customization and integration across HR, Finance, and CSM modules.
  • Provide oversight to technical teams during deployment of ServiceNow solutions and integrations.
  • Conduct deployment reviews, performance checks, and ensure adherence to architectural standards.
  • Stay current on ServiceNow product releases and updates, and ensure continuous improvement in delivery practices.


Qualifications:

  • Bachelor’s or master’s degree in information technology, Computer Science, or related field.
  • 10+ years of IT experience with a minimum of 5 years in ServiceNow architecture and solution design.
  • ServiceNow certifications in relevant areas such as ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (in Human Resources, Financial Management, or Customer Service Management).
  • Demonstrated experience in implementation of HR, Finance, and CSM modules within ServiceNow platform.
  • Proven track record of designing ServiceNow solutions with strong understanding of best practices, workflow design, and integration standards.
  • Strong analytical, client management, and presentation skills.

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