Customer Delight Associate

2 weeks ago

Bengaluru, India River Full time

About River:


River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.


With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.


Key Responsibilities:


Your main aim will be to ensure that our customers remain delighted with our product and service, and that our customer retention and repeat purchase rates stay high and continue to grow. We are looking for someone who will not be satisfied with the status quo, and will continuously look for new ways to delight our customers across multiple channels (phone, email, chat, potentially others). You will need to be able to work autonomously and independently. You’ll have a strong desire to see our business grow, and will work closely and collaboratively with the rest of our team.


  • Addressing all customer queries over phone, email and live chat (sometimes alone and sometimes together with other Customer Delight associates), consistently delivering outstanding levels of service.
  • Assisting with day-to-day operational processes e.g. order processing, coordination with internal teams.
  • Identifying and implementing opportunities to improve our customer experience and new ways to delight our customers, and feeding back to the rest of our team as the ‘voice of the customer’ on potential improvements to our processes, product and technology.
  • Updating daily reports and managing the customer database for the internal teams.


Ideal Candidate:


  • At least 3-5 years experience in a consumer facing company (preferably a start-up) with a strong customer ethos
  • Experience and aptitude with major MS office software.
  • Familiarity with any CRM software will be a plus
  • Fluent in English (with excellent written and verbal skills)

  • Customer Delight Associate

    2 weeks ago

    Bengaluru, India River Full time

    About River:River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.With our flagship product River Indie, SUVofScooters, is designed to...

  • Customer Delight Associate

    2 weeks ago

    Bengaluru, India River Full time

    About River:River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there. With our flagship product River Indie, SUVofScooters, is designed...

  • Customer Delight Associate

    2 weeks ago

    Bengaluru, India River Full time

    About River: River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there. With our flagship product River Indie, SUVofScooters, is...

  • Customer Delight Executive

    4 months ago

    Bengaluru, Karnataka, India THC-Global Full time

    **Position: Customer Delight Executive** **Experience: 1 Year (Looking for immediate joiner)** **Location: Koramangala, Bangalore** - Create a world class customer experience, and to build our customer delight operations as a center of excellence and a source of competitive advantage. - Answer calls professionally to provide information about products,...

  • Customer Delight Officer

    2 days ago

    Bengaluru, Karnataka, India Dabble Playart Full time

    **Job Description: Customer Delight Executive** About Dabble: Dabble is a dynamic and innovative company dedicated to providing exceptional products and services to our customers. We pride ourselves on our customer-centric approach, creativity, and commitment to excellence. We are looking for a passionate and driven Marketing & Customer Delight Executive to...

  • Customer Delight Intern

    3 months ago

    Bengaluru, India ElectricPe Full time

    **JD - Customer Delight Intern** **Company Profile**: We are passionate dreamers, who work really hard. We love questioning ‘cause we are curious. We really enjoy debating, zero egos. We love experimenting. We are absolutely clinical with first principles & being objective. Because we believe - that’s how great things are created - Great products, Great...

  • Customer Delight-trainer

    3 months ago

    Bengaluru, India PeopleLogic Business Solutions Full time

    **Role: - ** Customer Delight-Trainer ***Budget: - ** 7 LPA ***Exp: - ** 1-4 experience ***Location: - ** Bengaluru **About Company**: Company is a top tier VC funded startup, building an online wholesale marketplace for food and grocery, targeted at wholesale buyers. Their vision is to organize the food and grocery ecosystem in India using...

  • Customer Delight Executive

    4 months ago

    Bengaluru, India Supertails Full time

    **About Us**: **What you will do**: - Answer calls professionally to provide information about pet products and services or obtain details of complaints. - Keep records of customer interactions and transactions. - Follow up to ensure that appropriate actions were taken on customers' requests. - Refer unresolved customer grievances or special requests to the...

  • Customer Support Executive

    4 months ago

    Bengaluru, India PropertyAngel Management Pvt Ltd Full time

    **Customer Support Executive / Customer Delight Executive** Did you know that PropertyAngel is a top-notch proptech company operating in Bangalore? We take pride in being a leading O2O second landlord platform, where we excel in delivering exceptional housing asset management services. PropertyAngel is on a mission to bring innovation to the real estate...

  • Customer Support Executive

    4 months ago

    Bengaluru, Karnataka, India PropertyAngel Management Pvt Ltd Full time

    **Customer Support Executive / Customer Delight Executive** Did you know that PropertyAngel is a top-notch proptech company operating in Bangalore? We take pride in being a leading O2O second landlord platform, where we excel in delivering exceptional housing asset management services. PropertyAngel is on a mission to bring innovation to the real estate...

  • Customer Support Executive

    4 months ago

    Bengaluru, Karnataka, India PropertyAngel Management Pvt Ltd Full time

    **Customer Support Executive / Customer Delight Executive** Did you know that PropertyAngel is a top-notch proptech company operating in Bangalore? We take pride in being a leading O2O second landlord platform, where we excel in delivering exceptional housing asset management services. PropertyAngel is on a mission to bring innovation to the real estate...

  • Associate Director- Head of Customer Delight

    2 months ago

    Bengaluru, India Zepto Full time

    DetailsCore Areas: Customer Delight, Program Management, Strategy, Planning, Problem-solving and stakeholder managementQualification:4-7+ years of experience in a consumer internet company, strong program management skills; Bachelor from a Tier 1 Institute, MBA preferredOur StoryZepto is a fast-growing startup thatdelivers groceries in 10 minutes flatthrough...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Associate Director- Head of Customer Delight

    2 months ago

    Bengaluru, India Zepto Full time

    DetailsCore Areas: Customer Delight, Program Management, Strategy, Planning, Problem-solving and stakeholder managementQualification: 4-7+ years of experience in a consumer internet company, strong program management skills; Bachelor from a Tier 1 Institute, MBA preferredOur Story Zepto is a fast-growing startup that delivers groceries in 10 minutes flat...

  • Associate Director- Head of Customer Delight

    2 months ago

    Bengaluru, India Zepto Full time

    Details Core Areas: Customer Delight, Program Management, Strategy, Planning, Problem-solving and stakeholder management Qualification: 4-7+ years of experience in a consumer internet company, strong program management skills; Bachelor from a Tier 1 Institute, MBA preferred Our Story Zepto is a fast-growing startup that delivers groceries in 10 minutes...

  • Associate Director- Head of Customer Delight

    2 months ago

    Bengaluru, India Zepto Full time

    DetailsCore Areas: Customer Delight, Program Management, Strategy, Planning, Problem-solving and stakeholder managementQualification: 4-7+ years of experience in a consumer internet company, strong program management skills; Bachelor from a Tier 1 Institute, MBA preferredOur Story Zepto is a fast-growing startup that delivers groceries in 10 minutes flat...

  • Customer Delight Associate

    4 months ago

    Bengaluru, Karnataka, India Newton School Full time

    **Role**: The individual in this role is responsible for handling questions, comments and issues related to students. The ultimate goal is to provide a positive customer experience and enhance relationships between students and businesses. **Responsibilities**: - Creating policies and procedures to build sustainable relationships and trust with customers...

  • Executive - Customer Delight

    4 months ago

    Bengaluru, India HealthifyMe Full time

    Group Company: HealthifyMe Wellness Private Limited Designation: Executive - Customer Delight (HME_OPS_CDT_CDE) Office Location: Bangalore (India) Position description: ·Sourcenew sales opportunities through chat ·Understandcustomer needs and requirements ·Routequalified opportunities to the appropriate sales executives for...

  • Customer Service Associate

    3 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...

  • Customer Service

    4 months ago

    Bengaluru, India Zyoin Web Pvt. Ltd. Full time

    **Please read the job description very carefully before applying.** We are hiring **experienced customer service professional** **with excellent communication in inbound call,** for one of the fast-growing healthcare tech-enabled companies in Bangalore. **LOCATION**:Bangalore (On-site: HSR Layout) **EXPERIENCE**: 6 months - 2 years **DESIRED...