Information Technology Support Engineer

3 days ago

Noida, India Portway Solutions India Private Limited Full time

IT Support Engineer

Job description

Responsibilities:

•Hardware and software support and installation

•Collaborate with other IT groups for seeking resolution of reported issues

•Administration, creation, and configuration of accounts in Active Directory

•Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access

•Patch Management and Software Deployment

•Maintain IT Assets System and Software Inventory

•Power Apps, Power Automate, and Share Point Flows

•Provide high quality first level support and response to the end user

•Complete all task in a timely manner to meet given SLAs

•Track tickets status and ensure they are getting attention from other IT groups in timely matter

•Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate

•Document solutions for knowledge-base and bring new ideas for innovation and automation excellence

•Provide other job duties requested by manager on an as needed basis.


Qualifications/Requirements:

•University Degree

•1-2 years’ experience of working on a global help/service desk Level 1 (low level support) and higher support OR

•1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill)

Position requires skills in the following areas as appropriate:

•Experience in using helpdesk ticketing system

•Preferable candidates should be English language expert (Speak, Read and Write)

•Office 365 and SharePoint experience

•Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner

•Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications

•Great knowledge of IT processes and willingness to constantly update knowledge

•Individual contributor, able to work independently

•Inbuilt ability to multi-task, working on more than one issue simultaneously



Education

UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers.

Interested Candidates can share their cvs at Jasleen.kaur@Portwayintl.com

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