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Service Desk yst

2 months ago

Hyderabad, India People First Consultants Full time

Service Desk Analyst

Location: Hyderabad India

Position Description

Empower sellers by providing exceptional support. This includes actively comprehension of the

seller query to understand their needs analyzing relevant data and crafting effective solutions

Work on the ticketing system to view assigned tickets close the tickets by providing timely

responses.

To assist sellers with their queries they should be able to navigate the Google Ads platform and its

functionalities with ease

Should be able to think logically and share insights based on the backend data

Mandatory:

24 years of experience in Customer Support/ Sales with 6 months 1 year experience in Google

Ads as a seller/ Google Ads Support Executive

Strong communication skills including active listening and clear expression (Written & Verbal) clear

comprehension

Logical thinking ability to analyze data to make informed decisions

Ability to build rapport and resolve customer issues efficiently

Bachelor's degree in a technical field providing a strong foundation in problemsolving and

analytical skills

Ability to learn quickly comprehend and work on seller queries

Responsibilities

Check the queue to view new tickets assigned provide timely resolution to all the

assigned tickets escalate if you see a trend in tickets received

Replicate the user facing issue & escalate the issue to L2 level when required

Troubleshoot the query comparing the Google Ads front end with back end data

Take regular process updates from the L2 level

Daily updates to the lead on inflow patterns & Issues raised by users

Desired

Blend of experience in digital advertising customer management and Google ads

campaign management/ optimization

Foster collaboration and alignment with key stakeholders at all levels

Proven ability to deliver results in a dynamic environment while maintaining meticulous

attention to detail

Clearly communicates progress and insights to team management

Driven to develop and optimize tools that empower process improvement