Salesforce Service Cloud Administrator

4 weeks ago

Pune, India QCENTRIO PRIVATE LIMITED Full time

Job Title : Salesforce Service Cloud : 8 - 12 Years


Position Type : Contract (12 months)


Location : Hyderabad, Bangalore, Chennai, Pune


Availability : Immediate Joiner


Job Description :


We are seeking an experienced Salesforce Service Cloud Administrator with in-depth knowledge of Service Cloud to enhance and support our Salesforce platform. This role requires a strong focus on Omnichannel, Milestones, Knowledgebase, and Experience Cloud (preferred). Experience with Five9 or general CTI integration is a significant advantage. As a key member of our team, you will manage, configure, and optimize our Salesforce environment to support seamless customer service delivery.


Key Responsibilities :


Service Cloud Administration :


- Provide day-to-day administration, troubleshooting, and support of the Salesforce Service Cloud platform, focusing on case management, service console, Einstein Bots, and

knowledgebase and Routing Configurations :


- Manage and optimize Omnichannel routing, ensuring efficient and effective service delivery across customer service teams.


Workflow & Automation :


- Design and enhance workflows, validation rules, and automated processes using Flow, Process Builder, and Workflow Rules for streamlined & Deployment :


- Implement REST and SOAP APIs to integrate Salesforce with external systems. Utilize CI/CD tools (Jenkins, GitHub, Bitbucket, and VS Code) to maintain deployment pipelines and ensure reliable releases.


UI Customization :


- Develop and configure user interfaces using Lightning Web Components (LWC), Aura Components, Lightning Data Service, and Lightning Messaging Service to enhance user experiences.


Process Migration & Optimization :


- Migrate complex workflows and Process Builders into Flows to reduce technical debt and improve automation & Configuration :


- Configure and develop Salesforce using Apex, Triggers, Flows, and LWC.


- Handle complex solutions, including routing configurations, batch processing, scheduled Apex jobs, SOQL/SOSL queries, and robust Test Classes.


Key Requirements :


Service Cloud Expertise :


- Minimum of 3 years working with Salesforce Service Cloud, including case management, service console, and knowledge base Experience :


- At least 2 years of hands-on experience with Omnichannel routing and management.


Technical Skills :


- Proficient in Apex, Triggers, Flows, and LWC; hands-on experience with Ant tool, Workbench, and Change Sets for & Automation :


- Strong background in Salesforce integration, CI/CD processes, and automation through tools like Flow, Process Builder, and Workflow Rules.


Certifications :


- Salesforce Administrator or Developer Certification preferred.


Soft Skills :


- Excellent problem-solving, troubleshooting, and communication skills; ability to collaborate effectively with technical teams and business stakeholders.

(ref:hirist.tech)

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