Journal Manager

This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Journal Manager Do you like managing teams to deliver success for customers? Would you like to manage a diverse portfolio of journals? About our TeamElsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.About the Role As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you'll spot problems before they happen, putting solutions in place to improve the journal publication process. Responsibilities Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customersCompleting tasks and re-plan issues in Elsevier's workflow management system, ensuring accurate and timely status reportingPreparing standard or custom reports as needed to society editorial offices and journal publishersParticipating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfactionManaging the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedulesRequirements Be fluent in English (oral and written) and have excellent all-round communication skillsHave solid organization, planning and change management skillsShow an aptitude for proofreading and excellent attention to detailBe proficient in Microsoft Excel, PowerPoint, and Word.Have a Bachelor's degree in English, communications, journalism or related field of study5 years + Experience in a customer service roleWork in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working remotely from home up to 3 days a week and in our office in a hybrid styleWorking flexible hours - flexing the times you work in the dayWorking for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Comprehensive Health Insurance: Covers you, your immediate family, and parents.Enhanced Health Insurance Options: Competitive rates negotiated by the company.Group Life Insurance: Ensuring financial security for your loved ones.Group Accident Insurance: Extra protection for accidental death and permanent disablement.Flexible Working Arrangement: Achieve a harmonious work-life balance.Employee Assistance Program: Access support for personal and work-related challenges.Medical Screening: Your well-being is a top priority.Modern Family Benefits: Maternity, paternity, and adoption support.Long-Service Awards: Recognizing dedication and commitment.New Baby Gift: Celebrating the joy of parenthood.Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.Free Transport pick up and drop from the home -office - home (applies in Chennai)About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better worldWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing ourApplicant Request Support Formor please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere. Please read ourCandidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .