Assistant General Manager Operations
2 weeks ago
Job Title: Assistant General Manager Operations (Computer Engineering & Applications)
Reporting to: Dean Computer Engineering & Applications
Job Profile:
Assistant General Manager Operations holds a senior managerial role that oversees and ensures the smooth and efficient functioning of various operational areas within the university. This role blends management, strategy, and execution, with a focus on optimising resources, improving processes, and supporting the university’s academic and administrative objectives.
Roles and Responsibilities:
- Manage the operations team across all functions.
- Provide training and guidance to operations staff for optimal performance.
- Promote teamwork and align efforts with goals.
- Optimise processes for efficiency and satisfaction.
- Lead university projects, ensuring timely, budget-friendly, and quality delivery. (e.g., campus renovations, facility upgrades, IT system implementations)
- Guide smooth transitions and ensure staff training during process changes.
- Leverage technology to track, manage, and report operational performance metrics.
- Serve as the main contact, addressing challenges and meeting stakeholder needs.
- Ensure high-quality services for students and faculty, addressing requests and complaints.
- Track and review KPIs to improve efficiency, budget, service, and performance.
- Report on operations, highlighting successes, challenges, and improvement opportunities.
- Perform data analysis to assess efficiency, track KPIs, identify improvements, and provide insights. Good knowledge of Power BI.
Skills & Qualifications:
- Educational Requirements: A master’s degree in operations management, business administration, facilities management, or a related field.
- Experience: Extensive experience in operations management, ideally in a higher education or similar complex organisational environment (typically 5–10 years).
- Leadership & Management Skills: Strong team leadership and people management capabilities, with a focus on mentoring and performance optimisation.
- Problem-Solving: Ability to address operational challenges creatively and effectively, with a strong focus on efficiency and service delivery.
- Financial Acumen: Strong budgetary and financial management skills, including experience in cost control and resource allocation.
- Technical Proficiency: Familiarity with operational software, good knowledge of data tools, facility management systems, and the use of technology to improve operations.
- Communication: Excellent interpersonal, written, and verbal communication skills to interact effectively with a wide range of stakeholders.
Key Performance Indicators (KPIs):
- Operational Efficiency: Reduced operational downtime, improved service delivery, and more effective resource utilisation.
- Cost Savings: Achieving or exceeding budgetary goals and identifying cost-saving initiatives in facilities management and other areas.
- Facility Maintenance: Timely and effective maintenance of all university infrastructure with minimal disruption to academic and student activities.
- Staff Performance: High levels of team engagement, staff productivity, and positive feedback from stakeholders.
- Student & Faculty Satisfaction: High satisfaction levels with operational services such as facility management, campus security, and IT support.
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