Retail Sales Associate

2 days ago

Mumbai, India House of MIJA Full time

Retail Sales Associate: Studded Jewellery Location: MIJA Kiosk, T2 Domestic Terminal – Mumbai International Airport Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are – your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance.   Job Description   We are looking for a proactive, polished Retail Sales Associate to be the face of MIJA at our compact, high-traffic airport kiosk. You will deliver boutique-level hospitality in a kiosk format - greeting travelers, understanding their style and intent (self-purchase or gifting), curating sets, and converting quickly without compromising warmth. You will own the full cycle from product demonstration and styling advice to POS, invoicing, and after-sales follow-ups, while keeping the kiosk immaculate and compliant with airport protocols. This role suits someone with 3+ years in luxury / mass-luxury retail, persuasive communication across customer profiles, and the ability to thrive under high footfall.   Service / Brand Benchmark   Customer engagement and presentation should align with counters from Jo Malone London , L’Occitane en Provence , Rituals , Swarovski , and Pandora - premium yet approachable, consultative, and visually meticulous (references for service standards only). Key Responsibilities   Deliver a personalized, consultative sales experience: welcome, discover needs, demonstrate products, and recommend curated pairings/gifts. Drive walk-in conversion, cross-sell, and upselling; consistently meet daily/weekly sales KPIs. Maintain visual merchandising and display standards suited to a 120-150 sq. ft kiosk. Handle POS, billing, invoicing, and airport retail procedures with accuracy and speed. Build a client book/CRM for repeat business; conduct courteous post-purchase follow-ups. Adhere to airport security and operational protocols; complete opening/closing and cash-up. Support stock receipt, counts, and reconciliation; flag fast/slow movers to the store lead.   Must-Have Experience & Skills  3+ years in luxury or mass-luxury retail with a demonstrable track record of meeting/exceeding targets. Polished communication; able to engage all customer profiles confidently. Fluent in English & Hindi (additional languages are a plus). Presentable, punctual, and comfortable in high-footfall, demanding environments. Proficient with POS and basic billing/invoicing; integrity in cash/card handling. Flexibility for rotational shifts, weekends, and holiday travel periods.   Preferred   Jewellery experience (lab-grown or natural diamonds) or premium lifestyle/beauty brands. Experience building a repeat client base/CRM and working with simple clienteling tools.   Qualifications HSC / Graduate from a recognized board/university.   Compensation & Benefits   Competitive salary + performance incentives. Structured training in product, selling skills, and visual merchandising. Growth opportunities in a fast-scaling premium retail brand.

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