Artificial Intelligence Specialist

2 weeks ago


New Delhi, India Karma Group Global Full time

POSITION DESCRIPTIONWe are seeking a visionary AI Specialist to lead the integration of artificial intelligence across multiple facets of our organization. From improving internal processes to creating AI-powered customer touchpoints, you will be instrumental in building scalable solutions that increase operational efficiency, optimize guest engagement, and elevate brand performance.RESPONSIBILITIES- Evaluate operational and guest-facing processes to identify inefficiencies and opportunities for AI-led transformation. - Design and deploy AI agents to prequalify leads generated via inbound channels such as calls, WhatsApp, email, and web forms. - Collaborate with marketing and web development teams to create AI-driven recommendations for website optimization, content layout, and user journey personalization. - Implement AI tools to automate design workflows, generate creative assets, and support campaign development. - Develop and manage AI-powered marketing automations for audience segmentation, content personalization, performance forecasting, and lead nurturing. - Integrate AI solutions with platforms like CRM, booking systems and customer communication tools. - Build dashboards and predictive analytics tools to support leadership decision-making. - Launch pilot programs, assess ROI, and scale successful AI applications across departments. - Stay abreast of AI trends, hospitality tech innovations, and emerging platforms to maintain a competitive edge. - Train cross-functional teams on AI adoption, promoting a data-informed and innovation-led culture. - Ensure all AI solutions are compliant with data security, privacy, and ethical standards.REQUIREMENTS- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. - Minimum 3 years of hands-on experience in developing and implementing AI or machine learning solutions. - Strong track record of building conversational AI agents or bots (e.g., for WhatsApp, web chat, or voice). - Proficiency in AI frameworks (e.g., TensorFlow, PyTorch), NLP, automation tools, and relevant APIs. - Understanding of web architecture, UI/UX principles, and AI applications in CRO and content strategy. - Familiarity with tools such as Zapier, HubSpot, ActiveCampaign, or other marketing automation platforms. - Experience working with CRM and other hospitality-related platforms is a plus. - Excellent analytical, communication, and cross-functional collaboration skills. - A proactive mindset with a passion for innovation and hospitality.Why Join Us?- Shape the future of hospitality with AI-led innovation at a globally recognized resort brand. - Work on high-impact, visible projects that transform both guest experience and internal operations. - Gain exposure to diverse teams and functions, with a culture that fosters creativity and experimentation. - Enjoy competitive compensation, learning opportunities.



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