AuthBridge - Senior Manager - Operations

1 week ago

Gurugram, India AuthBridge Research Services Full time

About the role:- Manage the operations and customer service delivery process for the assigned projects/clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters- Quality assessment & ManagementQualification & Functional Skills:- Post-graduation or MBA (Preferred)- Excellent verbal and written communication skills.- Strong leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels- Extensive knowledge of the principles, procedures, and best practices in the industry.- Excellent organizational skills and attention to detail.- Strong analytical and problem-solving skills.- Proficient with Microsoft Office Suite or related software.Work Experience:- Minimum 12 years of relevant experience in Operations with service industry experience- At least 7 years' experience of leading large operations team (BGV operations preferred)- Demonstrated ability to analyze, develop, and implement metrics and process enhancements that ensure key performance indicators are aligned with desired Act as a domain expert for operations department and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.- Establishes, implements, and communicates the strategic direction for the organization, keeping in mind the business requirements- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations- Develop, implement, and maintain effective Workforce Management (WFM) and Quality fostering continuous improvement and exceeding defined performance levels- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently drive day-to-day operations- Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement- Lead projects of improvement and track measures/processes to improve quality and productivity- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources- Establish/publish Standard Operating Procedures- Analyze work load and work flow trends to maximize the effective use of resources (ref:iimjobs.com)

  • Deputy Manager

    2 weeks ago

    Gurugram, Gurugram, India AuthBridge Full time

    Job Description Deputy Manager Enterprise Sales Locations: Gurgaon, Ahmedabad & Mumbai Work model: Work from office with significant domestic travel for client meetings About AuthBridge's Employee Screening Vertical AuthBridge's employee screening product suite delivers digital, scalable background verification (BGV) services for enterprises covering...

  • Senior Operations Manager

    2 days ago

    Gurugram, Gurugram, India AuthBridge Full time

    Job Description About the role: - Manage the operations and customer service delivery process for the assigned projects/clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters - Quality assessment & Management Qualification & Functional Skills: - Post-graduation or MBA (Preferred) - Excellent verbal and written...

  • Key Account Manager

    6 days ago

    Gurugram, New Delhi, India Antara Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole - Key Account Manager - Hospital SalesLocation: Gurgaon, Sector 44Organization: Antara Senior Care (Max Group)About Antara Senior CareAntara Senior Care is a part of the Max Group, a renowned name in healthcare and allied services. At Antara, we are committed to redefining senior care in India through thoughtfully designed residential...

  • Senior Customer Operations Manager

    2 weeks ago

    Gurugram, Gurugram, India noon Full time

    Job Description Job Title: Senior Manager, Contact Center Operations Customer Service Location: Gurgaon, India About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...

  • Magnon Group

    4 weeks ago

    Gurugram, India Magnon Solutions Pvt Ltd Full time

    -We are seeking a Senior Community Operations Manager to lead the Escalation Program for the APAC region.- In this role, you will represent the APAC escalation function, collaborating closely with global counterparts to shape strategy for advanced support channels.- You will oversee the regional operations of these teams while partnering with local...

  • Senior Salesforce Developer

    5 days ago

    gurugram, India Cubical Operations LLP Full time

    Job Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...

  • Senior Salesforce Developer

    2 days ago

    Gurugram, India Cubical Operations LLP Full time

    Job Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...

  • Senior Salesforce Developer

    2 days ago

    Gurugram, India Cubical Operations LLP Full time

    Job Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...

  • myHQ - Senior Manager - HR Operations

    4 weeks ago

    Gurugram, India myHQ by ANAROCK Full time

    The Senior Manager HR Operations will be responsible for managing and streamlining end-to-end HR operations across the employee lifecycle.- This includes onboarding, HRIS management (Keka), payroll, compliance, employee documentation, HR audits, and process automation.- The role will also support HR leadership in employee engagement, HR analytics, and policy...

  • Senior Salesforce Developer

    4 days ago

    Gurugram, India Cubical Operations LLP Full time

    Job Title: Salesforce DeveloperLocation: GurgaonExperience Required: Minimum 5 YearsAvailability: Immediate Joiners PreferredEmployment Type: Full-time / PermanentJob Summary:We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai. The ideal candidate will have at least 5 years of hands-on experience in Salesforce...