Head - Retail

4 weeks ago

Bengaluru, India Discoveries Quintessential Full time

Responsibilities:Retail Strategy & Rollout- Design and execute comprehensive offline retail strategy, ensuring alignment with overall business objectives.- Identify, evaluate, and finalize optimal locations for our first physical stores, considering market potential and brand presence.- Develop robust retail Standard Operating Procedures (SOPs), innovative customer experience models, and efficient in-store operations frameworks.Store Launch & Lead the entire end-to-end store setup process, from initial design and visual merchandising to hiring and comprehensive staff training.- Ensure all retail stores consistently operate to the highest brand, service, and operational standards.- Manage key vendor relationships, oversee compelling visual merchandising displays, and ensure seamless supply chain alignment for optimal stock levels.Team Building & Build, recruit, and effectively manage the entire offline retail team, including store managers, sales staff, and operational personnel.- Train, motivate, and empower staff to consistently deliver excellent customer experiences and drive strong sales productivity.P&L Ownership- Take full ownership of the Profit & Loss (P&L) for all offline retail stores.- Strategically drive key retail metrics such as footfall, conversion rates, Average Transaction Value (ATV), and overall profitability across all locations.Brand Experience & Growth- Work closely and collaboratively with marketing and merchandising teams to deliver integrated and consistent brand experiences in the offline space.- Provide constant, actionable feedback to the founders based on valuable consumer insights gathered from stores and detailed performance analysis.Required Skills:- Extensive experience in retail management, with a proven track record in a leadership role.- Demonstrated success in designing and executing retail strategies and driving new store rollouts.- Strong experience in end-to-end store operations, including setup, merchandising, and daily management.- Proven ability to build, lead, and mentor high-performing retail teams.- P&L ownership experience with a clear understanding of key retail metrics (footfall, conversion, ATV, profitability).- Excellent understanding of retail best practices for customer experience and operational efficiency.- Strong negotiation and vendor management skills.- Exceptional communication, interpersonal, and presentation skills.- Ability to analyze market trends and consumer insights to inform strategic decisions.- Experience collaborating cross-functionally with marketing, merchandising, and other departments (ref:iimjobs.com)

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