Service Delivery Manager

3 weeks ago

Bengaluru, India Black Box Full time

About Black Box :

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others.


Position : Service Delivery Manager (SDM)

Location : Bangalore

Type : Full Time

Job description :


  • Execute ITIL standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following:
  • Project planning fundamentals: initiating, planning, estimating, resourcing, scheduling, and budgeting
  • Project control fundamentals: monitoring, anticipating potential problems, identifying project conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, project reporting, quality review, and assurance.
  • Relationship management fundamentals: client relationship management; project team management; and overall change management
  • Solid understanding of LAN and WAN networking protocols and technologies, including security solutions, switching, firewalls, and routing, network protocols.
  • Hands on experience in configuring core network devices like firewalls, SD WAN, Cisco Nexus, and ASA etc.
  • Team management and leadership experience
  • Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources.
  • Manage the service delivery through a balance of best-in-class and pragmatic methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction, and SLAs.
  • Act as primary customer contact for managed services operational activities, leading review sessions with clients to discuss progress, schedule, and delivery quality and performance.
  • Communicate operational performance to leadership, steering committee, and other stakeholders as appropriate.
  • Manage issues/risks in a timely manner, escalating when necessary.
  • Foster collaborative working relationships within operations and across all levels and departments of the organization to execute project management activities and company priorities.
  • Achieve performance targets established by leadership for applicable Key Performance Indicators.
  • Perform other duties as assigned by management.

PERFORMANCE QUALITY AND MANAGEMENT

  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on the performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree/Diploma in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
  • 15-20 years of total experience, with minimum of 10 years of Managed Services experience within the Network Technology services and people management
  • Excellent service philosophy and understanding of the challenges in providing superior customer experience.
  • Certifications in Technical Area- CCNP, CCIE.
  • Certifications in Project Management-- ITIL, ITSM Tool, PMP, Six Sigma, Agile, SCRUM
  • Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
  • Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.
  • Proven ability to continuously expand and leverage the knowledge of the market and industry trends and translate to recommending and implementing process and efficiency improvements.
  • End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees, and utilizes strategies to reduce risk to the organization.
  • Strong experience handling employee issues and making sound judgment decisions in this area


"Black Box” is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • IT Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Nexthire Full time

    Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining...

  • Manager - Service Delivery

    1 month ago

    Bengaluru, India Web Synergies Pvt Ltd Full time

    Role:Service Delivery Manager. Experience:10-15years. Loaction:Bangalore(Hybrid). Notice Period:Immediate to 15 Days. [Job Description]:.- A highly skilled and results-driven Service Delivery Manager with 10 to 15 years of experience in managing outsourced vendors for Data Center Management and IT services.- Expertise in ITIL-based Service Management,...

  • Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Service Delivery ManagerNovo Nordisk is seeking a highly skilled Service Delivery Manager to anchor end-to-end service delivery, clarify customer needs, and establish agreements and contracts. The ideal candidate will ensure services meet business needs, manage changes, and set expectations with the service owner.Key Responsibilities:Manage...

  • Service Delivery Manager

    4 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Position Title : SMO Service Delivery Manager (MS) Business Vertical : Device as a Service Position Description : In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to fulfill the contracts within the given time and budget. This...

  • Senior Service Delivery Manager

    2 months ago

    Bengaluru, India LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Senior Service Delivery Manager

    2 months ago

    Bengaluru, India LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at NTT DATA. In this role, you will be responsible for ensuring the successful delivery of managed services to our clients.About the RoleYou will be responsible for monitoring work queues and providing support to clients with highly technical or sophisticated issues.You...

  • IT Service Delivery Manager

    3 months ago

    Bengaluru, India ProPMO Services Private Limited Full time

    Job Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...

  • Senior service delivery manager

    2 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day : Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company. We are looking to hire a full-time SAP Service Delivery Lead to...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day: Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-time SAP Service Delivery Lead to...

  • Delivery Manager, Network Service Integration

    6 months ago

    Bengaluru, India Maersk Full time

    Senior Delivery Manager, Network Service Design & Delivery (Maersk) A.P. Moller - Maersk A.P. Moller – Maersk is the global leader in container shipping services. The business operates in 130 countries and employs c. 80,000 staff. An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains. ...

  • Service Management Delivery Specialist

    1 month ago

    Bengaluru, Karnataka, India Vodafone Full time

    Service Management Delivery Specialist Role OverviewThe Service Management Delivery Specialist plays a crucial part in delivering activities across the business cycle phases: sell, build, run. This individual commences with customer engagement and identifies business growth opportunities based on customer needs and capabilities. They create a commercially...

  • IT Service Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...

  • Senior Manager

    6 months ago

    Bengaluru, India ANSR Global Corporation Full time

    Job Description: Summary: We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the...

  • Service Management Delivery Specialist

    7 months ago

    Bengaluru, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle...