Windows/DB Server Admin/Support Manager
1 month ago
Job Title: Windows/DB Server Admin/Support Manager
Job Type: Remote
Years of Experience: 8+ Years
Skillset Required:
- Incident management
- Change management
- Project management
- Application support
- Infrastructure support
- Working knowledge of Windows Server 2016 and above
- Windows Server and SQL Database administration
- Working knowledge of SQL database and connectivity
- Good understanding of networking concepts (Routing, Switching)
- Knowledge of GSDN Network is an added advantage
- Experience in CCTV, Biometric, and access management administration
- Experience in telephone switchboard or telephonic network is an added advantage
- System documentation
- Working knowledge of ServiceNow is an added advantage
- Vendor management
- Patch management
Key Responsibilities:
- Support System Manager during the transition of facility systems.
- Prepare, manage, and drive the transition plan for IO facility systems to closure/sign-off.
- Prepare and own hyper-care activities/support post-system transition to Global IT GBS.
- Responsible for daily checklist tasks (Server monitoring, Application monitoring, Database, DataStage).
- Troubleshoot infrastructure issues (Server, Database, Storage) and application issues (SaaS, on-Prem).
- Manage and administrate Windows Server and SQL database.
- Responsible for release management – project/release planning, stakeholder and vendor coordination, tracking and managing the release plan, forecasting, and risk mitigation.
- Report release milestones, capacity forecasts/planning.
- Handle medium-sized upgrades/projects (~0.5 to 1 million USD).
- Prepare IT risk assessments of IT systems.
- Regularly manage and report system status and health.
- Coordinate and manage line of business expectations during transitions and provide daily support to the line of business during the steady-state operation phase.
- Create/update project documentation (e.g., URS, FDS, CIL).
- Responsible for testing activities related to the development of test cases and test reports for user acceptance testing.
- Provide incident and problem support and regular reporting.
- Monitor the effectiveness of the incident and problem management process and recommend improvements.
- Manage change management processes, including system upgrades, enhancements, and migrations.
- Act as a techno-functional expert and single point of contact for users/affiliates.
- Manage vendor relationships.
- Work in an agile setup (Scrum/DevOps).
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