SERICE ADVISOR

Job Overview

We are seeking a Junior Service Advisor to join our team at Haritha Honda in Madurai for a full-time position. The successful candidate will play a key role in ensuring customer satisfaction by managing service operations efficiently and effectively.

Qualifications and Skills

• Excellent communication skills to interact effectively with customers and team members. (Mandatory skill)
• Proficiency in job card preparation to ensure accurate documentation. (Mandatory skill)
• Skilled in vehicle inspection to identify issues and recommend necessary repairs. (Mandatory skill)
• Ability to schedule services to optimize workflow and reduce customer wait times.
• Capability to conduct service follow-ups, ensuring customer satisfaction and service quality.
• Strong technical communication skills to explain vehicle issues clearly to customers.
• Aptitude for complaint resolution, addressing customer concerns swiftly and professionally.
• Problem-solving abilities to provide effective solutions to technical and service-related issues.

Roles and Responsibilities

• Greeting customers and assessing their service needs promptly and courteously.
• Preparing accurate job cards and updating them with any changes or additional services.
• Conducting thorough vehicle inspections to identify and record issues requiring attention.
• Scheduling service appointments, ensuring optimal use of service department resources.
• Providing technical explanations to customers about their vehicle's issues and necessary repairs.
• Following up with customers post-service to ensure satisfaction and gather feedback.
• Addressing customer complaints efficiently, providing suitable solutions to their concerns.
• Collaborating with technicians to facilitate smooth and efficient service operations.