Cluster Head

Key ResponsibilitiesBusiness Strategy & Growth- Define and execute the business plan for the cluster: targets for AUM, net revenue, new client acquisition, retention, and cross-selling.- Identify market opportunities, competitive threats, and emerging trends in wealth management / investment products; adapt strategies accordingly.- Collaborate with product, research, marketing, and operations teams to ensure product offerings and go-to-market strategies align with cluster goals.Client Ownership & Relationship Management- Own and manage relationships with high-value clients (HNI / UHNI / Institutional segments).- Ensure delivery of superior client service, including advisory, portfolio reviews, goal planning, risk profiling, product recommendations, and periodic reporting.- Act as escalation point for complex client issues and help retain client confidence and satisfaction.Team Leadership & Development- Build, develop, and lead a high-performing team of RMs / Advisors within the cluster.- Recruit new talent, train, mentor, and retain personnel.- Set performance metrics (e.g. acquisition, revenue, client satisfaction), regularly review them, give feedback, and drive improvement.P&L Ownership & Financial Performance- Manage the clusters profit & loss (P&L), ensuring cost control, revenue growth, and margin improvement.- Monitor cluster financials and performance; take proactive corrective actions where required.- Forecasting and budgeting for the cluster; track variance to plan; ensure KPIs are met.Product & Advisory Excellence- Stay updated on all company's investment offerings: mutual funds, PMS, AIFs, alternative investments, structured products, etc.- Ensure compliance with investment guidelines, risk parameters, and regulatory norms (SEBI, RBI, etc.).- Oversee portfolio performance monitoring, risk assessment, product suitability, and client disclosures.Partnering & Collaboration- Work with internal stakeholders: Research, Product, Marketing, Operations, Compliance, Technology to enable smooth delivery of services and product execution.- Build external relationships: with IFAs, channel partners, brokers, industry associations, wealth forums to widen reach and strengthen brand presence.Operations, Compliance & Risk Management- Ensure operational efficiency, set service delivery norms (response times, client onboarding, reporting), and streamline workflows.- Ensure adherence to all regulatory requirements, internal policies, KYC / AML guidelines.- Monitor risk exposure across client portfolios; ensure escalations where required.Reporting & Analytics- Maintain MIS (Management Information System) to track key metrics: AUM growth, new client acquisition, revenue per client, portfolio performance, client attrition, etc.- Provide regular reports to senior leadership on cluster performance, challenges, and action plans.Required Qualifications & Experience- Minimum 10-12 years of experience in wealth management, private banking, or investment / advisory services, with at least 3-5 years in a leadership / cluster / region management role (managing teams of RMs / Advisors).- Proven track record in managing HNI / UHNI client segments, delivering growth in AUM / revenue.- Strong understanding of financial markets, investment products (mutual funds, equities, alternatives, fixed income, etc.), risk management and regulatory environment in India.- Excellent leadership skills: team building, coaching, motivation, performance management.- Strong business acumen, strategic thinking and ability to translate strategy into execution.- Excellent client relationship & communication skills; ability to maintain high service standards and handle complex client requirements.- Metrics oriented; good analytical ability; comfortable with numbers, forecasting, budgets, P&L.- Relevant certifications (preferred): Certified Financial Planner (CFP), NISM certifications, CFA / CA / MBA (Finance / Wealth Management).Competencies & Soft Skills- Strategic mindset with a strong sense of ownership.- High integrity, ethical behavior, transparency.- Customer-centric and service oriented.- Ability to work under pressure; resilient.- Strong interpersonal & negotiation skills.- Coaching and mentoring orientation.- Decision-making skills: sound judgment, risk awareness.Other Details- Travel within Mumbai / surrounding areas as needed to meet clients, attend events, etc.- Performance will be measured on KPIs including AUM growth, revenue targets, client satisfaction / retention, team performance.- Remuneration: competitive package with base + incentives tied to performance. (ref:iimjobs.com)