FatakPay Digital
4 weeks ago
Operations Manager - FintechCandidates from Mumbai location only
Location: Mumbai Andheri East.
Department : Lending Operations.
Reports To : HOD Operation.
Job Summary:
- We are seeking a highly skilled and experienced Manager to oversee our Lending Post Disbursement Operations.
- This role will focus on ensuring the efficiency and effectiveness of post-disbursement processes, including loan servicing and compliance.
- The ideal candidate will have a strong background in lending operations, excellent leadership skills, and a commitment to delivering outstanding customer experiences.
Key Responsibilities:.
Leadership and Management.
- Lead and manage the post-disbursement operations team, fostering a culture of excellence, accountability, and continuous improvement.
- Develop and implement strategies to enhance operational efficiency, optimize processes, and reduce turnaround times.
Operations Oversight.
- Oversee the loan servicing operations, ensuring compliance with regulatory requirements and internal policies.
- Monitor and manage loan repayment processes, including billing, Repayments ,NACH presentation and Reconciliation.
Process Improvement.
- Analyse existing post-disbursement processes and implement best practices to increase efficiency.
- Identify and resolve operational issues, ensuring timely and effective customer support.
Client Relationship Management.
- Build and maintain strong relationships with Partners, addressing any post-disbursement inquiries or issues promptly and effectively.
- Collaborate with other departments to ensure a seamless and positive client experience.
Compliance and Risk Management.
- Ensure compliance with all relevant laws, regulations, and internal policies related to lending and post-disbursement operations.
- Conduct regular audits and assessments of post-disbursement processes to identify risks and implement corrective actions.
Qualifications:.
Education:.
- Bachelor's degree in Finance, Business Administration, or a related field.
- MBA or equivalent advanced degree preferred.
Experience:
- Minimum of 6-7 years of experience in lending operations, with at least 4 years in a managerial role.
- Proven experience in post-disbursement processes, loan servicing, and compliance.
Technical Skills:
- Proficient in lending systems, CRM software, and data analytics tools.
- Strong understanding of regulatory requirements related to lending and loan servicing.
Preferred Skills:.
- Exceptional leadership and interpersonal skills, with a track record of building high-performing teams.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
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