Edgistify - Head - Operations

Description:About Us EdgistifyEdgistify is one of Indias fastest-growing integrated supply chain and warehousing solutions providers, headquartered in Thane, Maharashtra. We specialize in offering end-to-end warehousing, 3PL, and logistics management solutions powered by our proprietary WMS EdgeOS. With a strong presence across multiple cities and industries (FMCG, Pharma, Consumer Durables, D2C, and more), Edgistify partners with leading brands to streamline operations, optimize costs, and deliver scalable solutions.Our mission is to build a tech-driven, process-oriented, and customer-centric ecosystem that redefines supply chain excellence in India. At Edgistify, we foster a culture of ownership, innovation, and growth, making us a dynamic workplace for ambitious professionals.Candidate Profile : Head of Operations (Edgistify)We are seeking a seasoned operations leader with 8+ years of experience in warehousing, supply chain, and 3PL operations, including 5+ years in leadership roles. The ideal candidate must bring proven expertise in managing multi-location warehouses, driving process excellence, and ensuring client satisfaction through scalable operational models.The role requires a professional with strong strategic mindset and on-ground execution skills, who can balance process optimization, people leadership, and client management. Prior experience with WMS, automation, audits, and large-scale operational transformations is highly desirable.Preferred candidates will hold a Masters degree in Supply Chain, Logistics, or Operations, with Lean Six Sigma / PMP certifications as an added advantage.Job Description:Location: Thane, MaharashtraExperience: 8+ years (with 5+ years in leadership roles)Industry: Warehousing & Supply Chain, 3PLRole Summary:As Head of Operations, you will be responsible for leading and optimizing Edgistifys end-to-end warehouse operations across multiple locations. This leadership role is critical in driving efficiency, scalability, and profitability, while ensuring operational excellence, client delight, and compliance.Key Leadership:- Oversee inbound, storage, outbound, inventory, and transportation across all warehouses.- Drive process standardization, cost optimization, and efficiency improvements.- Enforce SOP adherence and implement warehouse best practices.Strategic Planning & Execution:- Build and implement strategies for scalable and profitable operations.- Lead expansion and capability enhancement initiatives.- Use data, KPIs, and analytics to enable continuous improvement.Client & Vendor Management:- Ensure smooth client onboarding and SLA adherence.- Build strong relationships with 3PL vendors, transporters, and service providers.- Handle escalations with quick and solution-oriented responses.Team & Performance Management:- Lead and mentor a large, multi-location operations team.- Define KPIs, review performance, and instill accountability.- Promote a culture of safety, ownership, and excellence.Compliance & Risk Management:- Ensure compliance with all statutory, safety, and environmental norms.- Conduct audits to maintain stock accuracy and inventory control.- Proactively drive risk assessments and mitigation plans.Key Requirements:- 8+ years of experience in warehouse operations; 5+ years in leadership roles.- Prior experience in 3PL operations and multi-location warehouse management.- Strong expertise in WMS, automation, inventory controls, and SOP design.- Exceptional leadership, problem-solving, and client management skills.- Preferred: Masters degree (SCM/Logistics/Operations), Lean Six Sigma/PMP certifications.Role Details:Working Days: Monday to SaturdayWorking Hours: 10:00 am 7:00 pmLocation: Thane, M (ref:iimjobs.com)