Customer Support Lead
1 week ago
About Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and EcoFlow, customer experience is central to how we build trust and deliver value.Key Responsibilities: • Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests. • Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency. • Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions. • Coordinate closely with Cavitak operations, demo experts, repair partners, and logistics teams for faster resolutions. • Review and publish weekly/monthly service performance reports with actionable insights. • Integrate customer feedback into continuous process improvements and enhance service workflows. • Maintain GRIPIT’s premium service experience, aligned with global customer experience standards.Key Skills & Competencies: • 5+ years of customer service experience, with at least 2 years in a team lead or managerial role. • Strong people management skills with the ability to coach, motivate, and guide teams. • Analytical capability to interpret KPIs and drive performance improvements. • Excellent communication and escalation management skills. • Proficiency in CRM tools (Zoho or similar) and contact center operations. • Experience handling premium/luxury brands or premium home appliances is an added advantage.
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Lead
1 week ago
New Delhi, India The Economic Times Full timeJob Role -Customer Support Lead Job Location-Noida Experience Required-4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
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Customer Support Lead
3 weeks ago
New Delhi, India The Economic Times Full timeJob Role-Customer Support LeadJob Location-Noida Experience Required-4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
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Customer Support Lead
2 weeks ago
New Delhi, India The Economic Times Full timeJob Role-Customer Support LeadJob Location- NoidaExperience Required- 4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
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Customer Support Lead
1 week ago
New Delhi, India Aptean Full timeJob Title: Lead Customer Support Engineer Location: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000...
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Customer Support Team Lead
1 week ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
1 week ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team Lead Location:Bangalore Department:Customer Experience / Support Reports To:Helpdesk Manager Employment Type:Full-TimeJob Summary: We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
1 week ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:• Qualifications: Any Graduation• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper• Process Experience: Domestic Inbound Customer Support...
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Customer Support Team Lead
3 days ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: • Qualifications: Any Graduation • Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper • Process Experience: Domestic Inbound Customer...
