Shopify Product Expert

4 weeks ago

Surat, India Delphic (South Asia) Full time

Job Title: Shopify Product Expert

Location: [Remote]

Job Type: Full-time

Experience: 3+ years

Job Overview:

We are seeking a dynamic Shopify Product Expert who is passionate about eCommerce and knowledgeable about the intricacies of the Shopify platform. In this role, you will help clients optimize their Shopify stores by providing tailored recommendations, solving complex technical issues, and enhancing the overall user experience. You will work closely with internal teams and clients to implement Shopify solutions effectively and efficiently.

Key Responsibilities:

  • Client Consultation & Strategy:
  • Engage with clients to understand their business needs, offer insights, and guide them through optimizing and scaling their Shopify stores.
  • Shopify Store Setup & Customization:
  • Assist in setting up and customizing Shopify stores, including theme adjustments, app integrations, and layout optimizations, ensuring stores are aligned with the client's vision and requirements.
  • Product Management & Optimization:
  • Could you provide guidance on managing product catalogs, setting up collections, product variants, pricing rules, and shipping configurations to ensure smooth operations?
  • Troubleshooting & Technical Support:
  • Identify and resolve technical issues related to the Shopify platform, apps, and integrations. When necessary, work with Shopify support and third-party app vendors.
  • User Experience & Conversion Optimization:
  • Analyze the store’s user journey and recommend improvements in design, navigation, and functionality to increase user engagement and sales conversions.
  • Training & Education:
  • Provide training and support to clients on using Shopify effectively, including content management, inventory management, and reporting tools.
  • Stay Up-to-Date with Shopify Features:
  • Keep abreast of the latest Shopify features, updates, and best practices to ensure our solutions remain cutting-edge and our clients are fully leveraging the platform.

Requirements:

  • Experience:
  • 3+ years of hands-on experience working with Shopify, including store setup, theme customization, product management, and troubleshooting. Experience with Shopify Plus is a plus.
  • Technical Proficiency:
  • Strong understanding of Shopify’s admin, themes, apps, and integrations. Experience with Liquid (Shopify’s templating language) and knowledge of HTML, CSS, and JavaScript is preferred.
  • Analytical & Problem-Solving Skills:
  • Ability to analyze complex situations, identify problems, and come up with effective solutions quickly.
  • Excellent Communication Skills:
  • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Customer-Centric Mindset:
  • Passion for delivering excellent customer service and the ability to build strong relationships with clients.
  • Project Management:
  • Experience working on multiple projects simultaneously, with the ability to prioritize and manage time effectively.

Nice to Have:

  • Shopify Plus experience
  • Experience with other eCommerce platforms or third-party integrations
  • Knowledge of SEO, Google Analytics, and other performance tools
  • Familiarity with marketing tools like Klaviyo, Mailchimp, or Google Ads

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