Service Delivery Lead

4 weeks ago


Pune, India Le Human Resources Solutions Pvt. Ltd. Full time

Hi We are looking for Service Delivery Lead for Application Management Support (AMS) for Pune location

Qualifications:

  • Education: Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field.
  • Employment Type : Initial One year contract role
  • Experience: 8-15 Years
  • Minimum of 8 years of experience in IT service delivery or application management support.
  • Proven experience in managing vendors such as TCS.
  • Strong understanding of ITIL processes and AMS best practices.

Key Responsibilities:

  1. Service Delivery Management:
  • Oversee the delivery of AMS services provided by TCS and other vendors.
  • Ensure service levels are met and continuously improved.
  • Manage escalations and ensure timely resolution of issues.
  1. Vendor Management:
  • Develop and maintain strong relationships with vendors such as TCS.
  • Monitor vendor performance against SLAs and KPIs.
  • Negotiate contracts, renewals, and amendments as necessary.
  • Conduct regular vendor performance reviews and audits.
  1. Operational Oversight:
  • Ensure smooth operation of AMS processes and adherence to best practices.
  • Coordinate with internal teams to align AMS activities with business needs.
  • Implement and maintain ITIL-based processes for incident, problem, and change management.
  1. Continuous Improvement:
  • Identify opportunities for process improvements and service enhancements.
  • Drive initiatives to optimize costs and improve efficiency.
  • Foster a culture of continuous improvement within the AMS team and vendors.
  1. Stakeholder Engagement:
  • Act as the primary point of contact for AMS-related matters.
  • Communicate effectively with business stakeholders to understand their needs and expectations.
  • Provide regular updates and reports on AMS performance and initiatives.
  1. Financial Management:
  • Manage the AMS budget, including forecasting and cost control.
  • Ensure cost-effective delivery of services without compromising on quality.
  1. Compliance and Security:
  • Ensure all AMS activities comply with internal policies and regulatory requirements.

interested can share resume at rehana@hrworksindia.com


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