Service Delivery Lead
4 weeks ago
Hi We are looking for Service Delivery Lead for Application Management Support (AMS) for Pune location
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field.
- Employment Type : Initial One year contract role
- Experience: 8-15 Years
- Minimum of 8 years of experience in IT service delivery or application management support.
- Proven experience in managing vendors such as TCS.
- Strong understanding of ITIL processes and AMS best practices.
Key Responsibilities:
- Service Delivery Management:
- Oversee the delivery of AMS services provided by TCS and other vendors.
- Ensure service levels are met and continuously improved.
- Manage escalations and ensure timely resolution of issues.
- Vendor Management:
- Develop and maintain strong relationships with vendors such as TCS.
- Monitor vendor performance against SLAs and KPIs.
- Negotiate contracts, renewals, and amendments as necessary.
- Conduct regular vendor performance reviews and audits.
- Operational Oversight:
- Ensure smooth operation of AMS processes and adherence to best practices.
- Coordinate with internal teams to align AMS activities with business needs.
- Implement and maintain ITIL-based processes for incident, problem, and change management.
- Continuous Improvement:
- Identify opportunities for process improvements and service enhancements.
- Drive initiatives to optimize costs and improve efficiency.
- Foster a culture of continuous improvement within the AMS team and vendors.
- Stakeholder Engagement:
- Act as the primary point of contact for AMS-related matters.
- Communicate effectively with business stakeholders to understand their needs and expectations.
- Provide regular updates and reports on AMS performance and initiatives.
- Financial Management:
- Manage the AMS budget, including forecasting and cost control.
- Ensure cost-effective delivery of services without compromising on quality.
- Compliance and Security:
- Ensure all AMS activities comply with internal policies and regulatory requirements.
interested can share resume at rehana@hrworksindia.com
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