Delivery Manager

1 month ago

Pune, India Shework.in Full time

Job Title: Delivery Manager - IT Staffing.

Location: Teerth technospaces.

Job Type: Full-Time.

Job Summary:

We are seeking a results-driven Delivery Manager to oversee the end-to-end delivery of IT staffing solutions for our clients.

The ideal candidate will have strong project management skills, a deep understanding of the IT staffing industry, and the ability to manage client relationships effectively.

This role involves coordinating with recruiters, ensuring fulfillment of client requirements, and delivering top-quality talent on time.

Key Responsibilities:

Client Management:

- Act as the primary point of contact for clients, ensuring clear communication and understanding of staffing needs.

- Develop and maintain strong client relationships to ensure high levels of satisfaction.

- Manage client expectations, set delivery timelines, and resolve any issues that arise.

Delivery & Fulfillment:

- Oversee and coordinate the delivery of IT staffing solutions, ensuring alignment with client requirements and deadlines.

- Manage the recruitment team, guiding them in sourcing, screening, and presenting top candidates to meet client needs.

- Ensure timely fulfillment of open positions, balancing quality with speed.

Team Leadership:

- Lead and mentor a team of recruiters, providing direction, feedback, and motivation.

- Coordinate team efforts to meet client expectations, performance targets, and quality standards.

- Conduct performance evaluations, identify areas for improvement, and implement training programs.

Process Improvement:

- Continuously monitor delivery processes and implement improvements for greater efficiency and effectiveness.

- Develop and maintain best practices for candidate sourcing, screening, and delivery.

Reporting & Analysis:

- Track and report on KPIs such as time-to-fill, client satisfaction, and placement success rate.

- Provide regular updates to senior management on delivery performance and key metrics.

Stakeholder Engagement:

- Collaborate with the sales and account management teams to ensure alignment on client requirements.

- Work closely with recruiters and sourcing specialists to optimize delivery strategies.

Qualifications:

- Bachelor's degree in Business, Human Resources, or a related field; Master's degree is a plus.

- 5+ years of experience in IT staffing, with at least 2 years in a managerial or team lead role.

- Strong knowledge of IT industry roles, technologies, and market trends.

- Excellent client management and communication skills.

- Demonstrated ability to lead a team in a fast-paced, deadline-driven environment.

- Proficiency in ATS (Applicant Tracking Systems) and CRM tools.

- Exceptional problem-solving and decision-making skills.

Key Skills:.

Client Relationship Management.

Project & Delivery Management.

Team Leadership & Mentorship.

Performance Metrics & Reporting.

Process Improvement.

Strong interpersonal and communication skills.

What We Offer:.

Competitive salary and performance-based bonuses.

Opportunities for career growth and professional development.

A dynamic and collaborative work environment.

(ref:iimjobs.com)

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