Application Support Lead
2 weeks ago
We are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction.- Lead a team of support engineers, providing technical guidance, mentoring, and performance management. - · Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration. - · Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting. - · Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions. - · Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes. - · Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks. - · Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence. - · Conduct root cause analysis and post-mortems for recurring or major customer incidents. - · Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume. - · Assist in hiring, onboarding, and training new support engineers.- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. - · 10+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity. - · Strong troubleshooting skills and experience working with software products, Web APIs, server and network adminstration, system configurations and customer environments. - · Experience in SaaS, enterprise software, or B2B platforms is preferred. - · Familiarity with Azure Cloud, Postgress SQL, scripting, or debugging tools is a plus. - · Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools. - · Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences. - · Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams. - · Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment.
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IT Lead
1 week ago
New Delhi, India Kaplan Middle East & North Africa Full timePosition:IT Lead - Application Support (ZOHO Suite) Type:Full-Time | Remote Reporting To:Head of ITRole Summary: The IT Lead - Application Support (ZOHO Suite) is the technical subject matter expert responsible for the end-toend administration, configuration, customization, and integration of the organization's entire ZOHO suite of applications. This role...
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.NET Application Support Tech Lead
1 week ago
New Delhi, India Movate Full timePosition -- PermanentRole – .Net Application support Senior engineerExperience – 6- 8 YearsLocation – ChennaiNotice Period: Immediate to 15 daysPosition Overview:We are seeking a skilled .NET Application Support Tech Lead to manage and support enterprise-grade applications. The ideal candidate will possess strong technical expertise in .NET...
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Application Support
2 weeks ago
New Delhi, India Jio Full timeJio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal. Jio has over 400...
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Change Management
7 days ago
New Delhi, India Acuity Knowledge Partners Full timeAcuity Knowledge PartnersAcuity Knowledge Partners, a leading provider of high-value research, analytics and business intelligence to the financial services sector is hiring a change management & support lead for finance applications to join a team of highly talented finance professionals to drive business value through various finance systems activities and...
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Change Management
3 days ago
New Delhi, India Acuity Knowledge Partners Full timeAcuity Knowledge Partners Acuity Knowledge Partners, a leading provider of high-value research, analytics and business intelligence to the financial services sector is hiring a change management & support lead for finance applications to join a team of highly talented finance professionals to drive business value through various finance systems activities...
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Application Support Manager
7 days ago
New Delhi, India Prudent Insurance Brokers Pvt Ltd. Full timeAbout Us :Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.Recognized as:Great Place to Work – 2024 and 2025- This achievement reflects our unwavering commitment to a workplace where...
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Application Support Engineer
7 days ago
New Delhi, India Hireginie Full timeOur Client:A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Application Support
1 week ago
New Delhi, India Persistent Systems Full timeAbout Position:We are conducting an in-person hiring drive for the position of Application Support on 22nd November 2025. Interview Location and timing is mentioned below:Bengaluru: 4th and 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur Hobli, Bengaluru, Karnataka 560103, India.Time :...
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Application Support
1 week ago
New Delhi, India Persistent Systems Full timeAbout Position:We are conducting an in-person hiring drive for the position of Application Support on 22nd November 2025. Interview Location and timing is mentioned below:Bengaluru: 4th and 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur Hobli, Bengaluru, Karnataka 560103, India.Time :...
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Application Support
3 days ago
New Delhi, India Persistent Systems Full timeAbout Position:We are conducting an in-person hiring drive for the position of Application Support on 22nd November 2025. Interview Location and timing is mentioned below:Bengaluru: 4th and 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur Hobli, Bengaluru, Karnataka 560103, India.Time :...
