Ceragon - Manager - Customer Success

1 week ago

New Delhi, India Ceragon Networks Full time

Company DescriptionCeragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers' quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies, and utility companies using our solutions to deliver high-reliability 5G and 4G broadband wireless connectivity. Ceragon's unique multicore technology and disaggregated approach provide fast to deploy, high-capacity wireless transport with minimal resources, making us a leading solutions provider for the 5G era. Our solutions are deployed by over 600 service providers and numerous private network owners in more than 130 countries. We're Hiring - Customer Service Manager (CSM)We're looking for a Customer Service Manager with strong experience in Shipping, Logistics, Customs Handling, Sales, and Revenue Operations - someone who can join immediately or within a month. Role Overview: We're seeking a proactive, detail-oriented professional to manage end-to-end order execution, coordinate with freight forwarders, and ensure on-time delivery as per customer requirements.This role also involves customer handling, team management, and close collaboration with sales and finance teams to drive operational excellence and revenue realization. Key Requirements:- Proven experience in Shipping & Customs Compliance (import/export)- Strong background in Sales Operations and Revenue Management- Excellent customer communication and relationship management skills- Experience in team handling and cross-functional coordination- Strong skills in documentation, invoicing, and shipment tracking- Excellent communication and problem-solving abilities Availability: Immediate joiners or those who can join within 1 month preferred Location: New Delhi Experience Level: 3-8 years Role Description This is a full-time, on-site position based in New Delhi. The Customer Service Manager will oversee and improve customer service operations, ensure customer satisfaction, manage support teams, and analyze service metrics.Daily responsibilities include addressing customer inquiries, resolving issues efficiently, maintaining smooth coordination across teams, and ensuring service excellence. Qualifications:Expertise in Customer Satisfaction, Customer Service Management, and Customer Support- Strong analytical and decision-making skills- Excellent verbal and written communication- Proven experience in leading customer service teams- Degree in Business, Management, or a related field- Ability to perform effectively in a fast-paced environment- Experience in the telecommunications industry is a plus (ref:iimjobs.com)

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