Assistant Operations Manager
5 days ago
Job Title: Operations Manager / Assistant Manager – Travel Customer Service Location:Onsite – CG Road, Ahmedabad Working Days:5.5 Days Accommodation Provided:Yes, for outstation candidates Meal Facility:Two-time meal provided Experience Required:Minimum 5+ years in an International Travel Company Team Size Managed:30+ employees About the Role We are looking for a dynamicOperations Manager / Assistant Managerwith strong expertise inTravel Customer Service Operations . The ideal candidate must have experience managing large teams, ensuring high-quality service delivery, and working with global clients. A background ininternational travel processesandcontact center operationsis essential. Key Responsibilities Lead and manage a team of 100 + travel customer service professionalsensuring smooth day-to-day operations. Oversee service delivery, performance management, SLA adherence, and quality metrics. Handle client communication (international clients) and escalate issues with timely resolution. Monitor queue management, workforce planning, shift scheduling, and resource allocation. Conduct regular team reviews, coaching, training, and performance improvement plans. Analyse operational data and prepare weekly/monthly reports for management. Ensure compliance with company policies, process updates, and client requirements. Support new process transitions, SOP creation, and system implementation as per business needs. Required Skills & Qualifications 3+ years of experience in an International Travel Company(mandatory). Prior experience in managing a team of30+ employeesin a travel BPO/Contact Center environment. Strong working knowledge ofGDS systems (Amadeus, Sabre, etc.) . Experience incontact center operationswill be a strong advantage. Excellent communication, leadership, and conflict-resolution skills. Strong analytical ability and proficiency in MS Excel and reporting tools. Ability to work under pressure and manage large-scale operations effectively. Why Join Us? Opportunity to work with a fast-growing international travel brand. Accommodation support for outstation candidates. Two-time meal facility provided. Professional growth with exposure to global clients and travel technologies. Work from our premium office located onCG Road, Ahmedabad .
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Assistant Operations Manager
1 week ago
New Delhi, India Ideal Multiplex Pvt. Ltd. Full time1. Daily Operations & Facility Management:Oversee the day-to-day operational activities of the mall and multiplex, ensuring they run smoothly and efficiently. Conduct daily rounds to inspect common areas, parking facilities, restrooms, and the multiplex for cleanliness, maintenance, and safety issues. Supervise and coordinate with housekeeping, security, and...
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Assistant Operations Manager
2 hours ago
New Delhi, India TP Full timeWe Are Hiring –Assistant Manager Operations||GurgaonProcess: Preference for candidates fromGoogle AdWords / Digital Marketing background✨What We’re Looking For:We’re seeking a performance-driven leader who can:Manage day-to-day operations and team performanceDrive KPIs, CSAT, quality, productivity & operational excellenceIdentify process gaps and...
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Assistant Operations Manager
3 days ago
New Delhi, India TP Full timeWe Are Hiring – Assistant Manager Operations || Gurgaon- Process: Preference for candidates from Google AdWords / Digital Marketing background✨ What We’re Looking For:- We’re seeking a performance-driven leader who can:- Manage day-to-day operations and team performance- Drive KPIs, CSAT, quality, productivity & operational excellence- Identify...
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Assistant Operations Manager
3 days ago
New Delhi, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer Service Location:Onsite – CG Road, Ahmedabad Working Days:5.5 Days Accommodation Provided:Yes, for outstation candidates Meal Facility:Two-time meal provided Experience Required:Minimum 5+ years in an International Travel Company Team Size Managed:30+ employees About the Role We are...
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Assistant Manager
3 weeks ago
New Delhi, India Anand Rathi Global Finance Limited Full timeKey Responsibilities: Prepare loan maturity data Provide data and support for internal audits, addressing queries and ensuring timely resolution of audit points. Prepare portfolio and financial data reports as per management and regulatory requirements. Manage compliance-related tasks including data submissions, risk categorization, and maintenance of key...
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Assistant Manager
2 weeks ago
New Delhi, India PW (PhysicsWallah) Full timeJob Title: Operations Assistant ManagerDepartment: Business OperationsLocation: HSR Layout - Bangalore (Hybrid)About the RoleThe Operations Assistant Manager will play a key role in ensuring the smooth execution of daily operations, optimizing processes, and driving efficiency across business units. The ideal candidate will collaborate cross-functionally...
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Assistant Manager
1 week ago
New Delhi, India PW (PhysicsWallah) Full timeJob Title: Operations Assistant Manager Department:Business Operations Location:HSR Layout - Bangalore (Hybrid)About the Role TheOperations Assistant Managerwill play a key role in ensuring the smooth execution of daily operations, optimizing processes, and driving efficiency across business units. The ideal candidate will collaborate cross-functionally with...
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Assistant Operations Manager
3 weeks ago
New Delhi, India Pluckk Full timeJob Title:Assistant Manager - Last MileLocation:Vashi, Navi Mumbai Department:Operations Experience Required:2–5 years Employment Type:Full-time Night Shift:10pm to 6amAbout the Role: We are looking for a proactive and detail-orientedAssistant Last Mile Managerto support and execute last mile delivery operations in Mumbai. This role involves coordinating...
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Assistant Operations Manager
1 week ago
New Delhi, India Firstsource Full timeAbout Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...
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Assistant Operations Manager
1 week ago
New Delhi, India Firstsource Full timeAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...
