Deputy Manager

3 hours ago


New Delhi, India CHANDIGARH UNIVERSITY Full time

Job Title: Call Center Manager / Deputy Manager Location:Chandigarh UniversityAbout the Role Chandigarh University is seeking an experienced and dynamicCall Center Manager / Deputy Managerto oversee and lead call center operations. The ideal candidate will have a strong background in sales-driven environments, performance management, and team leadership.Immediate joiners will be given priority. Key Responsibilities Lead, train, and manage outbound and inbound calling teams. Drivesales conversions ,revenue generation , and ensuretarget achievement . Monitor operational performance and track key KPIs for continuous improvement. Implement strategies to reduceshrinkageandattrition . Manage staffing, scheduling, performance reviews, and team motivation. Ensure compliance with operational processes and quality standards. Coordinate with internal departments to meet organizational goals. Required Qualifications & Experience Minimum8 years of experiencein call center operations, sales, or team leadership roles. Proven expertise inteam handling ,inside sales , and performance improvement. Strong experience with outbound & inbound operations. Excellent communication skills and a presentable professional demeanor. Graduationis mandatory. Immediate joiners preferred. Compensation Competitive salary with adecent hike on last drawn CTCfor deserving candidates. How to Apply Interested candidates can share their resume at: anjali.hrd@cumail.in 7814304289 Immediate joiners are strongly encouraged to apply.



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