IT Helpdesk Manager

6 days ago

Noida, India Cyfuture Full time

Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.


The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.


Key Responsibilities:

1. Helpdesk Operations Management:

  • Oversee the daily operations of the IT helpdesk, ensuring prompt and efficient support to end-users.
  • Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs).

2. Team Leadership:

  • Lead, mentor, and manage a team of IT support technicians and engineers.
  • Conduct regular performance evaluations, provide training, ensure proper shift scheduling and resource allocation to meet business needs.

3. Technical Support:

  • Provide hands-on assistance in resolving complex technical issues across hardware, software, and network environments.
  • Manage IT assets, including procurement, maintenance, and inventory tracking.
  • Ensure efficient handling of incidents, requests, and change management through ticketing systems.

4. Infrastructure and System Management:

  • Collaborate with the IT team on projects, including system upgrades, migrations, and deployments.
  • Ensure the effective functioning of Active Directory, Office 365, VPNs, and other enterprise systems.

5. IT Security and Compliance:

  • Enforce cybersecurity best practices and ensure adherence to compliance standards (e.g., ISO 27001, GDPR).
  • Monitor and manage endpoint security solutions, firewalls, and access controls.


Required Skills and Qualifications:

  • Minimum 7 years of experience in IT support with minimum 2 years in a managerial/lead role, proficiency in helpdesk management tools (e.g., ServiceNow, Freshdesk, JIRA).
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with Active Directory, Office 365 administration, and networking fundamentals (TCP/IP, DNS, VPN).
  • Hands-on experience with IT asset management and ticketing systems.
  • Understanding of ITIL frameworks and best practices.
  • Proven experience managing and mentoring IT support teams.
  • Relevant certifications like ITIL or equivalent is preferred.


What we offer:

  • A unique opportunity to join collaborative work environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with real room for career progression
  • Medical Insurance by the company
  • An employee-friendly compensation structure


If you think yourself fit for the role, kindly share your CV at shiny.gakhar@cyfuture.com.

  • IT Helpdesk Manager

    6 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd.is seeking a highly skilled and experiencedIT Helpdesk Managerto oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.Key...

  • It helpdesk manager

    5 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.Key...

  • IT Helpdesk Manager

    6 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.Key...

  • IT Helpdesk Manager

    5 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users. The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support...

  • IT Helpdesk Manager

    6 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users. The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support...

  • IT Helpdesk Manager

    7 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.Key...

  • IT Helpdesk Manager

    7 days ago

    Noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users. The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure. Key...

  • FTE Helpdesk Manager

    6 months ago

    Noida, India Iron Systems Full time

    JOB DESCRIPTION: Level 3 Role requirement: Managing a team of FTE helpdesk Associates and Leads. KEY JOB RESPONSIBILITIES: Management & training of FTE Helpdesk Team (Leads and Associates). Manage all FTEs across the globe. From onboarding to Job Management, Billing and offboarding Management of WorkMarket assignments for FTEs and Backfills. ...

  • Cyfuture | IT Helpdesk Manager | noida

    6 days ago

    noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users. The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure. Key...

  • Cyfuture | IT Helpdesk Manager | noida

    5 days ago

    noida, India Cyfuture Full time

    Cyfuture India Pvt. Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.Key...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: Skillset -AR Helpdesk Experience : 5+ years (Team Handling experience required) Education - Commerce Grad only (B.com/BBA ) Notice Period - Immediate to 30 days Communication - Good Communication Shifts : 24*7 Work Location : Noida sector 144...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: Skillset -AR Helpdesk Experience : 5+ years (Team Handling experience required) Education - Commerce Grad only (B.com/BBA ) Notice Period - Immediate to 30 days Communication - Good Communication Shifts : 24*7 Work Location : Noida sector 144...

  • Assistant manager-ar helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: Skillset -AR Helpdesk Experience : 5+ years (Team Handling experience required) Education - Commerce Grad only ( B.com/BBA ) Notice Period - Immediate to 30 days Communication - Good Communication Shifts : 24*7 Work Location ...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone,We are hiring for AR Helpdesk at Assistant Manager level (Team Handling).Requirements:Skillset -AR HelpdeskExperience : 5+ years (Team Handling experience required)Education - Commerce Grad only ( B.com/BBA )Notice Period - Immediate to 30 daysCommunication - Good CommunicationShifts : 24*7Work Location : Noida sector 144Perks:Both side cab...

  • FTE Helpdesk Team Lead

    1 month ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    Job Title: FTE Helpdesk Team LeadJob Summary:Iron Systems is seeking a highly skilled FTE Helpdesk Team Lead to manage a team of FTE helpdesk associates and leads. The successful candidate will be responsible for managing all FTEs across the globe, from onboarding to job management, billing, and offboarding.Key Responsibilities:Manage and train FTE helpdesk...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling).Requirements: Skillset-AR Helpdesk Experience: 5+ years (Team Handling experience required) Education- Commerce Grad only (B.com/BBA)Notice Period- Immediate to 30 daysCommunication- Good Communication Shifts: 24*7 Work Location: Noida sector 144Perks: Both side cab...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: Skillset -AR Helpdesk Experience : 5+ years (Team Handling experience required) Education - Commerce Grad only ( B.com/BBA ) Notice Period - Immediate to 30 days Communication - Good Communication Shifts : 24*7 Work Location...

  • EXL | Assistant Manager-AR Helpdesk | noida

    2 weeks ago

    noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: Skillset -AR Helpdesk Experience : 5+ years (Team Handling experience required) Education - Commerce Grad only (B.com/BBA) Notice Period - Immediate to 30 days Communication - Good Communication Shifts : 24*7 Work Location : Noida sector 144...

  • Assistant Manager-AR Helpdesk

    2 weeks ago

    Noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling).Requirements:🔹 Skillset-AR Helpdesk🕐 Experience: 5+ years (Team Handling experience required) Education- Commerce Grad only (B.com/BBA)Notice Period- Immediate to 30 daysCommunication- Good Communication🔄 Shifts: 24*7🏢 Work Location: Noida sector...

  • EXL | Assistant Manager-AR Helpdesk | noida

    2 weeks ago

    noida, India EXL Full time

    Hello everyone, We are hiring for AR Helpdesk at Assistant Manager level (Team Handling). Requirements: