EY - Capacity Management Analyst

4 weeks ago

Bengaluru, India ERNST & YOUNG SERVICES PRIVATE LIMITED Full time

Role : Capacity Management Analyst

- Maintain the Capacity management process to ensure that services achieve the agreed and expected levels of service performance to satisfy current and future demand in a cost-effective way (function would cover infrastructure, applications, third-party services and Business demand).

- Show proactive forecasting/demand concerns to reduce capacity related SINCs from actions taken directly and or indirectly through Technology partners.

- To monitor, analyze, model, plan, report and manage the Capacity requirements within Technology to meet Business needs and Service outcomes. Maintain the accuracy data flow for required applications and services.

- Able to provide real-time reporting, analysis and impact assessments to provide further stability and resilience in Technology. Aligning to ITIL Service Management functions and processes in providing service excellence.

Main Duties :

The objectives of the Capacity Management analyst are :

- Capacity tooling to be optimised to provide real-time capacity related matrices with integration with tools as required i.e. Service Now processes i.e. incidents, service requests.

- Work within a team that provides a Capacity Management point of contact for the Customer during normal UK working hours.

- Produce contractual Capacity reports, SLA inputs and Capacity plans to deadline.

- Analyse trends and business demand forecasts and predict changes in Capacity so resources can be increased or reduced in appropriate timescales.

- When appropriate communicate recommendations to the customer.

- Work with the Customer and solution designer to develop the actions necessary to resolve capacity issues.

- Identify Capacity over provision and reduce resources in line with demand.

- Provide ad-hoc, near real time reports when requested

- Produce Capacity impact assessments

- Ensure the Capacity systems are updated in line with change requests

- Analyse data using tools such as MS Excel and MS Access to identify trends and Capacity threshold breaches

- Where possible automate data analysis to improve efficiency

- Share information and work with the other Service Management ITSM functions to deliver service Knowledge/ Technical Skills

- To be accountable for the deployment of the Capacity Management process and associated methods, techniques and tooling

- Process implemented and maintained to review the growth/forecasting on Tier 0/1 apps/components, including the Value Chain and Mission Critical Apps

- App/infra Component Level capacity monitoring (including key dependency interfaces)

- Business Growth (i.e. data/storage) monitored and integrated with the Application/ Infrastructure view

- Proactive Capacity alerting and reporting with action plans/justification initiated where necessary to bring further stability/resilience (show reduction of SINCs from capacity related issues).

- To be responsible for ensuring the capacity on applications and infrastructure are appropriate to sustain and meet Service Levels and Client/Business commitments.

- Capacity Management process and tooling, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose

- To be responsible for determining the Capacity requirements from the business for new or enhanced IT Services

- To be responsible for the establishment of key capacity matrices, integration with tools and reporting that reflects the true position

- Experience of operating with a high level of autonomy, and proactiveness while still working as part of a team

- Experience in using Capacity tools Truesight or similar, Service Now/CMDB to levels of extracting data and providing Dashboards, Data manipulation to share and drive optimal performance of systems

- Technical expertise in working with Excel (pivot tables)/Service now/PowerBI/PPT/Visio dashboard creating and reporting

- Microsoft Office applications and communication tools i.e. Teams, Sharepoint etc


Experience Required :

- ITIL accreditation or Computer Science or equivalent, or a related discipline.


- At least 2, typically minimum 1 year practical experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration.

- Scheduling, organizing and facilitation of meetings

- Engagement of stakeholders of various levels and roles in the organization

- Frequent review and remediation of key data points supporting forecast and reporting processes

- To have a capacity tooling practical and automation driven to maximise efficiency

- To have practical experience of continuous improvement methods and techniques

- To have a good understanding of statistical and analytical principles and processes

- To possess good interpersonal skills for written, oral and face to face communications

- To possess skills in influencing and negotiation methods and techniques

- To have an analytical mindset, build and report on key metrices to baseline and seek improvements where necessary

- To have the ability to understand how the IT technology supports the business

(ref:hirist.tech)

  • ACI Capacity Management

    2 weeks ago

    Bengaluru, India Prodapt Full time

    L3 Network Operations Engineer - Capacity ManagementAnalyse traffic volume, manage, and report. We are seeking an experienced L3 Capacity Management resource with expertise in Cisco ACI and Switching technologies to join our dynamic team. In this role, you will be responsible for managing and supporting the Cisco ACI infrastructure, including fabric...

  • Capacity Planner

    4 months ago

    Bengaluru, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Capacity Planner

    4 months ago

    Bengaluru, India SBM Offshore Full time

    **Req Id**:12788**Job Family**:Operations - Reliability**Location**:Bangalore, IN, 560071**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating facilities...

  • Capacity Planner

    3 months ago

    Bengaluru, India Unique HR Hub Full time

    Urgent opening for a network capacity management lead Experience - Must have total 5+yrs experience Must have experience in capacity management and capacity reporting. Good experience on router, switches, load balancing. Notice period - immediate joiner or 1 month preferred Location - Bangalore Interview type - face to face interview **Salary**: Up to...

  • Data Analyst, Capacity Planning Lead, Dubbing and Scripting

    4 months ago

    Bengaluru, India Deluxe Full time

    Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

  • Data Analyst, Capacity Planning Lead, Dubbing and Scripting

    4 months ago

    Bengaluru, India Deluxe Full time

    Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

  • Data Analyst, Capacity Planning Lead, Dubbing and Scripting

    4 months ago

    Bengaluru, India Deluxe Full time

    Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

  • Director - Capacity & Resource Management

    2 months ago

    Bengaluru, India Grant Thornton INDUS Full time

    About Grant Thornton:Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 62,000 people serving clients in more than 135 countries, we have the agility and focus it takes to be a leader.Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton...

  • Manager Supplier Capacity Management

    1 week ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BWWArbeitszeit:Vollzeit Join usAufgabenPosition Summary:The...

  • Manager Supplier Capacity Management

    3 days ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BWWArbeitszeit:Vollzeit BewerbenAufgaben Position Summary: The...

  • Manager Supplier Capacity Management

    2 months ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BWWArbeitszeit:Vollzeit Join usAufgaben Position Summary: The...

  • Capacity Planner

    3 months ago

    Bengaluru, Karnataka, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% **Capacity Planner - 4 to 6 yrs. - Bengaluru (**US Shift - 5:30PM to 2:30AM**)** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the...

  • Deputy Manager Capacity Management-Semiconductor Procurement

    2 weeks ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BWQArbeitszeit:Vollzeit BewerbenAufgaben Position: Deputy Manager, Semiconductor Procurement...

  • Assistant Manager Capacity Management-Semiconductor Procurement

    3 days ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BMTArbeitszeit:Vollzeit BewerbenAufgaben Position: Assistant Manager, Semiconductor...

  • Wfm Capacity Planner

    4 months ago

    Bengaluru, India IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Assistant Manager Capacity Management-Semiconductor Procurement

    1 month ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BMSArbeitszeit:Vollzeit Join usAufgaben Position: Assistant Manager, Semiconductor...

  • Assistant Manager Capacity Management-Semiconductor Procurement

    2 months ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BMSArbeitszeit:Vollzeit Join usAufgaben Position: Assistant Manager, Semiconductor...

  • Deputy Manager Capacity Management-Semiconductor Procurement

    2 months ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BWQArbeitszeit:Vollzeit Join usAufgaben Position: Deputy Manager, Semiconductor Procurement...

  • Assistant Manager Capacity Management-Semiconductor Procurement

    2 months ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BMTArbeitszeit:Vollzeit Join usAufgaben Position: Assistant Manager, Semiconductor...

  • Assistant Manager Capacity Management-Semiconductor Procurement

    4 days ago

    Bengaluru, India Mercedes-Benz Full time

    Tätigkeitsbereich:EinkaufFachabteilung:Direct Sourcing Semiconductors 4Gesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BMSArbeitszeit:Vollzeit BewerbenAufgaben Position: Assistant Manager, Semiconductor...