Area Service Manager

3 weeks ago


Pune, India MNR Solutions Full time

Area Service Manager Manage and oversee service operations within the assigned area (Pune, Baroda).

- Ensure high levels of customer satisfaction through timely and effective service delivery.

- Develop and implement service strategies, policies, and procedures to optimize service efficiency.

- Monitor service performance metrics and implement improvement initiatives as needed.

- Lead and mentor a team of service technicians and support staff.

- Coordinate with other departments to ensure seamless service operations and customer support.

- Manage budgets and expenses related to service operations.

- Handle escalated customer issues and complaints, ensuring prompt resolution.

- Conduct regular performance evaluations and provide feedback to team members.

- Stay updated with industry trends and technological advancements to enhance service Proven experience as an Area Service Manager or similar managerial role in the service industry.

- Strong leadership and managerial skills with the ability to motivate and manage a team.

- Excellent communication and interpersonal skills.

- Technical knowledge in [specific industry or service] is preferred.

- Bachelor's degree in [relevant field]; additional certifications or training is a plus.

- Willingness to travel within the assigned area as needed.

(ref:iimjobs.com)
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