FatakPay Digital
2 weeks ago
Location: Andheri, MumbaiJob Description:- As a Assistant manager/Operations Manager - Call Center, you will be responsible for supervising daily operations and personnel aiming for maximum efficiency and cost-effectiveness.- You will also ensure that technology is utilized to a maximum and that staff is well-organized and productive.Key Responsibilities:- Maintain performance metrics and scorecards, including call handle time, call volume, time per call, and speed of answer.- Generate and allocate sales targets through various channels, including sales calls, callback emails, and chats.- Contribute to the development of key systems and processes, such as CRM and IVR, to enhance the efficiency of the Customer Operations team and the organization.- Respond to team questions, guide them through difficult calls or issues, defuse angry customers, and handle issues that team members cannot resolve.- Lead team meetings, ask questions to understand the calls representatives receive, educate and coach the team on processes and practices, and explain expectations.- Analyze team and individual statistics, prepare MIS reports, and develop and implement incentive programs to improve metrics while maintaining quality.- Provide customer service to inbound leads, including first contact resolution, answering inquiries and FAQs, addressing concerns, and recommending the best-fit products.- Organize shift patterns and determine the number of staff required to meet demand.Key Requirements:- Bachelor's degree in Marketing, Business, or Communications; MBA preferred.- 7-9 years of experience in telemarketing or an outbound call center environment.- Previous experience in Digital Banking, NBFC, or Fin-Tech is required.- Excellent communication, management, interpersonal, and leadership skills, with strong problem-solving abilities.- Ability to work effectively in a fast-paced environment.- Proficiency in MS Office and call center equipment/software programs- Strong ability to manage cross-functional teams effectively (ref:iimjobs.com)
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FatakPay Digital
2 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeDescription:About the jobLocation: Mumbai / HybridExperience: 4-8 yearsCompany: FatakPay - Indias Financial Wellness PlatformAbout the Role:Were looking for a sharp, data-driven problem solver who can bridge Risk, Fraud, and Marketing analytics.This role sits at the intersection of business intelligence and data engineering helping FatakPay optimize customer...
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FatakPay Digital
3 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeMumbai / Hybrid.Experience: 4-8 years.Company: FatakPay Indias Financial Wellness Platform.About the Role:Were looking for a sharp, data-driven problem solver who can bridge Risk, Fraud, and Marketing analytics.This role sits at the intersection of business intelligence and data engineering helping FatakPay optimize customer acquisition, risk control, and...
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FatakPay Digital
3 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Sales Head - Insurance Retail Business.Experience Required: 5-6 Years.Location: Mumbai, Andheri (on-site).CTC Range: 20-30 LPA.About the jobCompany DescriptionFatakPay has launched FatakSecure, its insurance vertical for Indias underserved population. The company is currently in the process of securing IRDAI approval for a composite Corporate...
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Business & Growth Manager - Digital Personal Loans
18 hours ago
Mumbai, India FatakPay Full timeCompany Description FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms...
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FatakPay Digital
2 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Business manager BBPS & UPI Payments.Location: Mumbai Andheri east.Industry: Fintech / NBFC.CTC Range : 10 to 20 LPA.Role Overview:- We are seeking an experienced and innovative professional to drive our Bill Payments and UPI business vertical.- The role involves end-to-end ownership of product development, partnerships, compliance, and revenue...
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Mumbai, India FatakPay Full timeCompany Description FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms...
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Mumbai, India FatakPay Full timeCompany Description FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms...
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Business & Growth Manager - Digital Personal Loans
18 hours ago
Mumbai, India FatakPay Full timeCompany Description FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms...
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Mumbai, Maharashtra, India FatakPay Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionFatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms...
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Quality Analyst
1 week ago
Mumbai, Maharashtra, India Fatakpay Digital Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJoin FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.
