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Roadcast - eCommerce Manager
2 days ago
- We are looking for a highly motivated and experienced E-commerce Manager to oversee and grow our online sales channels, focusing on platforms like Amazon, Flipkart, and exploring new opportunities in quick commerce apps.
- The ideal candidate will have a strong background in managing e-commerce operations, from product listing to order fulfillment, and a proven track record in driving sales and maintaining high customer satisfaction ratings.
Key Responsibilities:
Marketplace Management:
- Manage and optimize product listings on platforms such as Amazon, Flipkart, and other relevant e-commerce marketplaces.
- Ensure competitive positioning of products through pricing strategies, promotions, and enhanced visibility.
- Identify and onboard new e-commerce platforms, including quick commerce apps, to expand product reach and drive sales.
Sales Growth & Performance:
- Develop and execute strategies to increase online sales and meet revenue targets.
- Monitor and analyze sales performance metrics, customer behavior, and market trends to optimize strategies.
- Collaborate with marketing teams to implement targeted campaigns that drive traffic and conversion.
Operations & Fulfillment:
- Oversee day-to-day e-commerce operations, including order processing, inventory management, and dispatch.
- Ensure efficient logistics and timely delivery to maintain high service levels.
- Work closely with warehouse and logistics teams to streamline operations and reduce order cycle times.
Customer Satisfaction & Ratings:
- Monitor customer feedback and reviews on e-commerce platforms to maintain high ratings.
- Implement strategies to enhance customer experience, address complaints promptly, and ensure positive interactions.
- Develop processes to handle returns, exchanges, and customer inquiries efficiently.
Platform Relationship Management:
- Build and maintain strong relationships with key contacts at Amazon, Flipkart, and other e-commerce platforms.
- Stay updated on platform policies, tools, and best practices to ensure compliance and leverage available resources.
Qualifications:
- Degree in Business, Marketing, or a related field.
- Proven experience managing sales on Amazon, Flipkart, and other major e-commerce platforms.
- Strong understanding of e-commerce operations, including order fulfillment, logistics, and inventory management.
- Excellent analytical skills with the ability to interpret sales data and market trends.
- Strong communication and negotiation skills for dealing with platform representatives and customers.
Preferred Skills:
- Experience with quick commerce platforms and apps is a plus.
- Familiarity with e-commerce tools and software for inventory and sales management.
- Proven ability to manage multiple projects and deadlines in a fast-paced environment.
What We Offer:
- An opportunity to lead and shape our e-commerce strategy.
- A collaborative and innovative work environment.
- Competitive compensation and benefits package.
Experience: 4-6 Years
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