Roadcast - eCommerce Manager

2 days ago


New Delhi, India Roadcast Full time

- We are looking for a highly motivated and experienced E-commerce Manager to oversee and grow our online sales channels, focusing on platforms like Amazon, Flipkart, and exploring new opportunities in quick commerce apps.

- The ideal candidate will have a strong background in managing e-commerce operations, from product listing to order fulfillment, and a proven track record in driving sales and maintaining high customer satisfaction ratings.

Key Responsibilities:

Marketplace Management:


- Manage and optimize product listings on platforms such as Amazon, Flipkart, and other relevant e-commerce marketplaces.

- Ensure competitive positioning of products through pricing strategies, promotions, and enhanced visibility.

- Identify and onboard new e-commerce platforms, including quick commerce apps, to expand product reach and drive sales.

Sales Growth & Performance:

- Develop and execute strategies to increase online sales and meet revenue targets.

- Monitor and analyze sales performance metrics, customer behavior, and market trends to optimize strategies.

- Collaborate with marketing teams to implement targeted campaigns that drive traffic and conversion.

Operations & Fulfillment:

- Oversee day-to-day e-commerce operations, including order processing, inventory management, and dispatch.

- Ensure efficient logistics and timely delivery to maintain high service levels.

- Work closely with warehouse and logistics teams to streamline operations and reduce order cycle times.

Customer Satisfaction & Ratings:

- Monitor customer feedback and reviews on e-commerce platforms to maintain high ratings.

- Implement strategies to enhance customer experience, address complaints promptly, and ensure positive interactions.

- Develop processes to handle returns, exchanges, and customer inquiries efficiently.

Platform Relationship Management:

- Build and maintain strong relationships with key contacts at Amazon, Flipkart, and other e-commerce platforms.

- Stay updated on platform policies, tools, and best practices to ensure compliance and leverage available resources.

Qualifications:

- Degree in Business, Marketing, or a related field.

- Proven experience managing sales on Amazon, Flipkart, and other major e-commerce platforms.

- Strong understanding of e-commerce operations, including order fulfillment, logistics, and inventory management.

- Excellent analytical skills with the ability to interpret sales data and market trends.

- Strong communication and negotiation skills for dealing with platform representatives and customers.

Preferred Skills:

- Experience with quick commerce platforms and apps is a plus.

- Familiarity with e-commerce tools and software for inventory and sales management.

- Proven ability to manage multiple projects and deadlines in a fast-paced environment.

What We Offer:

- An opportunity to lead and shape our e-commerce strategy.

- A collaborative and innovative work environment.

- Competitive compensation and benefits package.

Experience: 4-6 Years

(ref:iimjobs.com)

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