Application Support Engineer

2 weeks ago

New Delhi, India Smirmatec Private Limited Full time

Remote (India) |5:30 PM – 3:30 AM IST (US Market Hours)Monday–Saturday |Full-Time |Probation: 3 Months₹60,000 – ₹70,000 / month + BonusApply Now:https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.Minimum Requirements- 2+ years of experience in SaaS or product-based technical support - FinTech or trading-related platform support background (stocks, options, futures, or analytics tools) - Excellent written English -> this is non-negotiable - Proven ability to self-learn quickly and handle complex workflows independently - Proficiency with Excel/CSV data handling - Strong troubleshooting and reasoning skills - Must complete internal product learning before starting live supportImportant: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.Strict Expectations- Strong command of written English – absolutely mandatory - Demonstrated ability to self-learn from detailed documentation - Heavy reliance on AI tools for answering users is not acceptable - This role demands critical thinking, trading familiarity, and disciplineAbout UsWe are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.Role OverviewWe are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.This is a technical, product-centric support role — not a BPO or call-center positionYou will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.Only apply if you are serious about trading, product support, and independent learningKey Responsibilities- Provide fast, clear, and accurate live chat (primary) and email (secondary) support - Help traders navigate platform features, trade analytics, and reports - Troubleshoot issues related to account setup, imports, and analytics workflows - Identify recurring technical issues and resolve them using strong product knowledge - Maintain and efficiently search through a large 200+ page internal knowledge base - Document findings and curate common questions/answers - Manage multiple concurrent chats with empathy, speed, and accuracyHiring Process- Submit Google Form + mandatory recorded answers - Product knowledge test - 1–2 interviews - OfferWhy Join Us- Work at the intersection of FinTech, trading, and real-time analytics - Direct mentorship and weekly review from company leadership - Clear growth into Product, QA, or Technical Operations - Competitive pay + bonus + global exposureApply Now:https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.We are an equal-opportunity employer.If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

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