Technical Writer

Job Description – Technical Writer

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Why System Soft Technologies?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.

Job Description:

We are seeking a skilled Technical Writer to join our GenAI team within Digital Technology Practice. In this role, you will be responsible for creating and managing comprehensive documentation for our cutting-edge Generative AI projects and applications. You will work closely with engineers, data scientists, and product managers to produce clear, accurate, and user-friendly documentation that supports the development, deployment, and use of our AI technologies.

Responsibilities:

• Develop and maintain high-quality technical documentation for Generative AI projects, including user guides, API documentation, technical specifications, and system architecture descriptions.
• Collaborate with engineers, data scientists, and product managers to gather information, understand complex technical concepts, and ensure accurate representation of AI systems and processes.
• Create clear and concise documentation that effectively communicates technical details to a range of audiences, including developers, data scientists, and non-technical stakeholders.
• Manage the documentation lifecycle, including drafting, reviewing, and updating content. Ensure that all documentation is current, accurate, and aligned with project requirements and changes.
• Design and implement documentation standards and best practices. Ensure consistency in style, terminology, and formatting across all technical documents.
• Assist in creating training materials and onboarding guides for new users and team members. Develop educational content that helps users understand and leverage AI technologies effectively.
• Work with the UX/UI team to ensure that documentation is integrated seamlessly into product interfaces and user experiences, providing helpful in-app guidance and support.
• Conduct usability testing of documentation to gather feedback and make improvements. Continuously enhance documentation based on user feedback and evolving project needs.
• Stay informed about industry trends and advancements in AI technology. Incorporate new knowledge and insights into documentation to reflect the latest developments and best practices.

Qualifications:

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field. A Master’s degree or advanced certifications in technical writing are a plus.
• 5+ years of experience in technical writing, preferably with a focus on AI or technology-related projects. Experience with Generative AI technologies and applications is highly desirable.
• Strong understanding of technical concepts related to AI, machine learning, and data science. Ability to translate complex technical information into clear, user-friendly documentation.
• Proficiency in documentation tools such as Markdown, Confluence, or similar. Experience with version control systems like Git is a plus.
• Excellent writing, editing, and proofreading skills. Ability to produce high-quality documentation that is accurate, clear, and consistent.
• Strong collaboration skills with the ability to work effectively with cross-functional teams, including engineers, data scientists, and product managers.
• Experience with creating and managing documentation for APIs, software systems, and technical processes.
• Attention to detail with strong organizational skills and the ability to manage multiple documentation projects simultaneously.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.