IT Application Engineer
3 days ago
Description :Role : IT Application Engineer (Apigee Hybrid, SRE)Job Summary :We are seeking an experienced IT Application Engineer with 3 to 15 years of experience to join our team in Pune under a hybrid work model. This is a Senior Support Engineertype role requiring strong expertise in Apigee Hybrid, Site Reliability Engineering (SRE), and managing systems deployed on Kubernetes-based environments (AKS, OpenShift). The ideal candidate will be instrumental in supporting and troubleshooting complex API management and middleware systems, ensuring high availability, and mentoring junior team members.Primary Responsibility & Key Functions :Apigee Hybrid and Middleware Support (Must-Have) :- Provide expert, hands-on L2/L3 support and troubleshooting for complex Apigee Hybrid deployments. (Note : Experience with Apigee Hybrid is essential as it specifically runs on Kubernetes).- Serve as the primary point of escalation for middleware support related to the API management platform, ensuring system stability and performance.- Maintain and support the health of the entire application/platform, actively addressing issues related to the API management ecosystem.Site Reliability Engineering (SRE) Practices :- Implement and execute SRE-related tasks focusing on high availability, low latency, and efficient change management.- Conduct proactive monitoring of application/platform health (e.g., verifying pod status, resource utilization) using industry-standard tools such as Dynatrace, Splunk, Prometheus, or Grafana.- Perform complex L2/L3 troubleshooting and incident resolution, quickly diagnosing and fixing critical production issues to minimize downtime.Cloud Infrastructure and DevOps :- Leverage a strong knowledge of Kubernetes and its underlying principles, specifically within cloud environments like AKS or OpenShift.- Troubleshoot and resolve issues related to DevOps pipelines using tools such as GitHub Actions, Jenkins, or similar CI/CD platforms.- Apply a thorough understanding of API security protocols (OAuth2, mTLS, and JWT) and fundamental networking principles to secure and optimize the platform.Leadership and Mentoring :- Provide direct mentoring experience and technical guidance to junior team members, raising the overall technical capability of the support team.Required Skills & Qualifications (Must-Have) :- Core API Platform : Hands-on experience and expertise in Apigee Hybrid (experience with Apigee Edge alone is insufficient).- SRE Practices : Expertise in SRE support, monitoring, and troubleshooting practices.- Containerization : Strong working Knowledge of Kubernetes (e.g., AKS, OpenShift) and understanding of its underlying principles.- Support : Direct experience in Middleware support and supporting complex API management platforms.- Security : Understanding of API security protocols (OAuth2, mTLS, JWT) and fundamental networking concepts.- Process : Experience in troubleshooting DevOps pipelines (GitHub Actions, Jenkins, etc.).- Mentoring : Proven Mentoring experience with junior staff.Location & Experience :Location : PuneExperience : 3 to 15 YearsWork Mode : Hybrid (ref:hirist.tech)
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